SERVQUAL - PDFSEARCH.IO - Document Search Engine

SERVQUAL
Results: 59

#	Item
11	APPENDIX 2 SUMMARY OF LIS RESEARCH BASED ON SERVQUAL Add to Reading List Source URL: dspace.fsktm.um.edu.my Language: English - Date: 2011-04-29 02:35:40 Psychometrics Business Science Knowledge representation SERVQUAL Service quality Reliability Factor analysis Scale Marketing Statistics Market research
12	Chapter Seven SUMMARY, CONCLUSIONS AND RECOMMENDATIONS 7.0 Introduction This chapter presents the interpretation and summary of the study in several Add to Reading List Source URL: dspace.fsktm.um.edu.my Language: English - Date: 2011-04-29 02:35:40 Human–computer interaction Customer experience management Consumer behaviour SERVQUAL Customer satisfaction Customer relationship management Service quality Usability Service Business Marketing Electronic commerce
13	Chapter Two LITERATURE REVIEW 2.0 Introduction The intent of the literature review is to identify and discuss a theoretical Add to Reading List Source URL: dspace.fsktm.um.edu.my Language: English - Date: 2011-04-29 02:35:40 Service Quality Customer satisfaction SERVQUAL Library Business Marketing Service quality
14	Amos Lakos & Shelley Phipps Add to Reading List Source URL: dspace.fsktm.um.edu.my Language: English - Date: 2011-04-29 02:35:40 Marketing Information science Knowledge representation SERVQUAL Service quality Loyalty business model Customer satisfaction The Journal of Academic Librarianship Library and information science Library science Business Science
15	Microsoft Word - AU-GSB e-Journal_Dec2014 Add to Reading List Source URL: www.graduate.au.edu Language: English - Date: 2015-01-28 09:30:06 Quality control Quality management Service quality Customer satisfaction Bank SERVQUAL ECRM Service-profit chain Marketing Business Industrial engineering
16	Chapter One INTRODUCTION TO THE STUDY 1.0 Introduction This chapter presents an overview of this thesis in nine sections. It begins with a Add to Reading List Source URL: dspace.fsktm.um.edu.my Language: English - Date: 2011-04-29 02:35:40 Knowledge representation Science SERVQUAL Service quality Customer satisfaction Service Association of Research Libraries Public library Library Business Marketing Library science
17	PDF Document Add to Reading List Source URL: dspace.fsktm.um.edu.my Language: English - Date: 2011-04-29 02:35:40 Multivariate statistics Structural equation models Consumer behaviour Knowledge representation SERVQUAL Data analysis Customer satisfaction Loyalty business model Structural equation modeling Statistics Business Marketing
18	What drives customer loyalty: An analysis from the telecommunications industry Received (in revised form): 15th February, 2002 Abod Ali Khatibi Add to Reading List Source URL: www.palgrave-journals.com Language: English SERVQUAL Customer satisfaction Loyalty business model Service quality Relationship marketing Customer retention American Customer Satisfaction Index Customer Service Business Consumer behaviour Marketing
19	Microsoft Word - PhD Complete_Alf.docx Add to Reading List Source URL: www.savannahway.com.au Language: English - Date: 2014-02-06 22:27:28 Customer experience management SERVQUAL Ageism Service quality Ageing Service Customer service Critical Incident Technique Marketing Business Knowledge representation
20	Customer Service – Why It Is Important For MFIs Add to Reading List Source URL: www.microsave.net Language: English - Date: 2014-07-04 05:10:36 Microfinance Customer service Customer relationship management Service SERVQUAL Customer satisfaction Service quality Customer retention Marketing Business Customer experience management

UPDATE