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American Customer Satisfaction Index
Results: 115

#	Item
1	Bank Satisfaction BarometerIn Q3 2013, CFI Group launched its first ever Bank Satisfaction Barometer (BSB). Conducted in accordance with the patented methodology of the American Customer Satisfaction Index Add to Reading List Source URL: www.cfigroup.com - Date: 2013-12-19 15:34:06
2	CASE STUDY FEMA BUILDING SCIENCE BRANCH How Understanding Citizen Satisfaction Add to Reading List Source URL: cfigroup.com Language: English - Date: 2016-01-20 16:23:15 Emergency management Disaster preparedness Economy Consumer behaviour Customer satisfaction Federal Emergency Management Agency ACSI Business American Customer Satisfaction Index
3	Customer Satisfaction with Government Contact Centers Unchanged as Citizens Consider Interactive Voice Response Systems a Barrier Just 4% of IVR users got the information they needed from the automated system; telephone Add to Reading List Source URL: cfigroup.com Language: English - Date: 2016-07-11 14:18:56 Economy Business American Customer Satisfaction Index Telephony Telemarketing Customer satisfaction Interactive voice response ACSI Call centre Telecommuting E-government
4	CFI-Afﬁliated Government Agency ACSI Performance The Federal Consulting Group (FCG) has partnered with CFI Group to help government agencies measure citizen satisfaction so they can continually strive to improve the Add to Reading List Source URL: www.cfigroup.com Language: English - Date: 2016-01-20 13:18:09 American Customer Satisfaction Index Business Economy Customer satisfaction Federal Consulting Group ACSI Customer service Internal Revenue Service Professional studies
5	CASE STUDY FEMA BUILDING SCIENCE BRANCH How Understanding Citizen Satisfaction Add to Reading List Source URL: www.cfigroup.com Language: English - Date: 2016-01-20 16:23:15 Disaster preparedness Consumer behaviour Customer satisfaction Emergency management Federal Emergency Management Agency ACSI American Customer Satisfaction Index
6	Microsoft PowerPoint - MChesterfield1100EMalloyandRCheichPresentation [Compatibility Mode] Add to Reading List Source URL: spqa-va.org Language: English - Date: 2011-09-29 16:27:13 Consumer behaviour Customer experience management Customer satisfaction Marketing American Customer Satisfaction Index Customer service Cemetery Quality Telecommuting
7	Telecommunications Provider Case Study SITUATION A relatively new, fast-growing company offering local phone, cable television, broadband and ISP services was seeking to capture market share from long-entrenched competi Add to Reading List Source URL: cfigroup.com Language: English - Date: 2014-02-18 12:17:18 American Customer Satisfaction Index Customer experience management Customer satisfaction Customer experience Foresee Results Marketing Business Consumer behaviour
8	What drives customer loyalty: An analysis from the telecommunications industry Received (in revised form): 15th February, 2002 Abod Ali Khatibi Add to Reading List Source URL: www.palgrave-journals.com Language: English SERVQUAL Customer satisfaction Loyalty business model Service quality Relationship marketing Customer retention American Customer Satisfaction Index Customer Service Business Consumer behaviour Marketing
9	U.S. Department of Agriculture Forest Service Research and Development Customer Satisfaction Survey Final Report FY 2015 Add to Reading List Source URL: www.fs.fed.us Language: English - Date: 2015-02-26 14:59:43 American Customer Satisfaction Index Loyalty business model National Quality Research Center Foresee Results Job satisfaction Consumer behaviour Business Customer satisfaction
10	Bogong Centre for Sound Culture Po Box 456 Mt Beauty‚ 3699 Victoria, Australia Phone: 61 (0) 3 57544273 Add to Reading List Source URL: assets.bogongsound.com.au Language: English - Date: 2014-05-25 00:18:19 Customer experience management Customer satisfaction Service quality Customer American Customer Satisfaction Index ORC International Business Marketing Consumer behaviour