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Customer experience management
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1	MANAGEMENT & INNOVATION TELETALK-ROUNDTABLE „Eine neue Dimension” Zur Customer Experience gehören auch Foren und Blogs. Add to Reading List Source URL: www.teletalk.de - Date: 2011-03-23 07:50:20
2	Rückblick 4. Breakfast-Meeting, 31. Oktober 2012 Thema Customer Experience Management Wettbewerbsvorteile durch echte Kundenerlebnisse In seiner Einleitung skizzierte Markus C. Krack, Leiter Koordinationsstelle Forschun Add to Reading List Source URL: www.learningarea.ch - Date: 2013-12-16 03:43:24
3	THEMEN-SPECIAL CUSTOMER EXPERIENCE MANAGEMENT Kundenerfahrungs-Management Add to Reading List Source URL: www.teletalk.de - Date: 2014-11-18 03:46:37
4	CRM_Customer Experience Management Das Contactcenter als Markenbotschafter Prof. Dr. Nils Hafner Add to Reading List Source URL: www.nilshafner.ch - Date: 2012-09-20 03:37:43
5	THE CORPORATE PERSPECTIVE Exploring Multi-Channel Customer Care Customer Experience Management Benchmark Series Add to Reading List Source URL: www.execsintheknow.com - Date: 2016-01-12 11:50:13
6	Rules – Models - Data Case Study Premier provider of Customer Experience Management (CEM) systems, Arantech, pilot Nomos Software toolkit to implement Add to Reading List Source URL: nomos-software.com - Date: 2012-08-30 10:50:44
7	C O M P L A I N T S P U B L I C AT I O N R E P O RT The Financial Conduct Authority (FCA) requires financial services firms to report on the number of FCA reportable customer complaints they receive on a half yearly bas Add to Reading List Source URL: www.shawbrook.co.uk Language: English - Date: 2016-03-04 08:49:32 Economy Consumer behaviour Consumer complaint Customer experience management Shawbrook Bank Financial Conduct Authority Academia Economics
8	® Turning Detractors into Promoters How to measure, capture and capitalize on customer satisfaction While customer satisfaction is an important metric for any industry, it’s especially Add to Reading List Source URL: www.firmofthefuture.com Language: English - Date: 2016-06-14 11:27:52 Marketing Economy Business Consumer behaviour Customer experience management Net Promoter Customer experience Customer satisfaction Intuit QuickBooks Customer service Promoter
9	2014 Australian Digital Insights Report Creating an authentic customer connection in a Add to Reading List Source URL: www.2020impact.com.au Language: English - Date: 2014-04-09 21:26:42 Marketing Customer experience management Brand management Email marketing Internet marketing Market research Spamming Market segmentation Digital marketing Customer experience Brand awareness Touchpoint
10	Coupling QoE with dependability through models with failures Ana Paula Couto da Silva Pablo Rodr´ıguez-Bocca Add to Reading List Source URL: goalbit-solutions.com Language: English - Date: 2016-02-19 12:51:04 Telecommunications engineering Customer experience management Quality of experience Peer-to-peer Applied mathematics Artificial neural network Video quality Computer network Framing Academia Engineering

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