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Service-profit chain
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1	An Empirical Examination of the Service-Profit Chain Using Individual Customer Level Data Rakesh Niraj, Anand Kumar Jaiswal and Piyush Kumar Sinha KEY WORDS: Service-Profit Chain; Marketing Activities; Customer Perceptio Add to Reading List Source URL: www.cfr-iima.org Language: English - Date: 2009-09-09 03:29:31 Marketing Consumer behaviour Business Customer satisfaction Distribution Supply chain management E-commerce Service quality Serviceprofit chain Profit Supply chain Customer profitability
2	Microsoft Word - The 6 Laws Of Customer Experience_v7.doc Add to Reading List Source URL: www.visionps.com Language: English - Date: 2013-01-13 17:15:27 Electronic commerce Service-profit chain Customer experience Customer relationship management Loyalty business model Customer service Customer satisfaction Co-creation ECRM Marketing Customer experience management Business
3	We have to admit it…. we really love what we do. Which is why TMI is here to help. We get to work with great brands to create brilliant customer experiences that their customers love and their employees can’t wait Add to Reading List Source URL: www.tmi.co.uk Language: English - Date: 2013-10-01 10:25:16 Touchpoint Customer engagement Service-profit chain Co-creation Marketing Customer experience management Customer experience
4	TrainOne Client Study 1 September, 2009 The subject of this client study is a top-five US wholesale (business-tobusiness) plumbing & HVAC company with over 20,000 employees, current annual sales of about $11 billion, and Add to Reading List Source URL: blog.trainone.com Language: English - Date: 2013-03-22 13:41:40 Loyalty business model Customer service Consumer behaviour ECRM Service-profit chain Marketing Business Customer experience management
5	Quality Policy Statement 1.0 Summary Amey is dedicated to delivering services which consistently satisfy the requirements of our customers, complying with relevant regulatory and statutory requirements. Add to Reading List Source URL: www.amey.co.uk Language: English - Date: 2014-12-16 04:22:27 Quality Marketing Evaluation Quality management system Operational excellence ISO Service-profit chain Business Management Quality management
6	Customer Focus Newsletter Issue 2 \| July 2014 Head of Industry Engagement Nick Salter on how we’re working with you to deliver excellent customer service In our first Customer Focus Newsletter, Chris Murray, our CEO se Add to Reading List Source URL: www.xoserve.com Language: English - Date: 2014-07-14 09:09:40 Consumer behaviour Customer service Customer satisfaction Customer experience Employee engagement Customer Service-profit chain ORC International Marketing Business Customer experience management
7	Manager as Coach Together – You Can Close the Satisfaction Gap By Beverly Kaye and Sharon Jordan-Evans Add to Reading List Source URL: www.jeg.org Language: English - Date: 2010-11-22 11:03:45 Social psychology Human resource management Behavioural sciences Occupational safety and health Service-profit chain Quality of working life Organizational behavior Job satisfaction Work–life balance
8	UNLEASH CULTURE TO FUEL GROWTH How to align the nine facets of corporate culture to drive performance. BY SHIDEH SEDGH BINA AND NATHAN O. ROSENBERG Add to Reading List Source URL: insigniamquarterly.com Language: English - Date: 2015-05-14 12:51:37 Organizational behavior Organizational culture Social psychology Organization Business Service-profit chain Servant leadership Management Corporatism Human resource management
9	By Peter Meyer Peter Meyer is the author of 100 articles and three books. His most recent book: is “Creating and Dominating New Markets”. He has had articles in The Wall Street Journal, The Canadi Add to Reading List Source URL: www.westga.edu Language: English - Date: 2013-03-12 10:03:15 Customer satisfaction Kano model Service-profit chain Business Consumer behaviour Marketing
10	Fast Facts Utilizing Digital/Social Media to Build Brand Influencers • The ability to shape employees into brand ambassadors to drive online/offline reputation & customer service is growing in importance. Add to Reading List Source URL: media.wix.com Language: English - Date: 2013-06-28 01:59:36 Job satisfaction Employee referral Reputation Behavioural sciences Human resource management Service-profit chain Organizational behavior Social psychology Management

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