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SysAid Technologies
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1	Service Request Management Data Sheet Why ChangeGear Single Platform - fully integrated modules Add to Reading List Source URL: www.sunviewsoftware.com Language: English - Date: 2014-10-17 04:10:16 Management Information Technology Infrastructure Library Incident management Service desk IT service management Service catalog Workflow IBM Tivoli Unified Process SysAid Technologies Information technology management Project management Information technology
2	EMA Research Report: What Is the Future of IT Service Management? By Dennis Nils Drogseth An ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) Research Report March 2015 Add to Reading List Source URL: research.enterprisemanagement.com Language: English - Date: 2015-04-25 01:29:39 Software development Configuration management database Information Technology Infrastructure Library Configuration Management Change management IT service management Service desk DevOps SysAid Technologies Information technology management Project management Information technology
3	Information Technology Solutions “What do you track?” Novo Solutions, Inc. 516 S. Independence Blvd. Add to Reading List Source URL: www.novosolutions.com Language: English - Date: 2012-10-03 11:47:44 Business Issue tracking system Change management Customer support SysAid Technologies IssueNet Help desk Information technology management Marketing
4	Entry Software Corporation Signs Deal with Large Medical Facility Entry Software Corporation and Forest Park Medical Centers have signed an agreement to implement TeamHeadquarters help desk and project management softwar Add to Reading List Source URL: www.entry.com Language: English - Date: 2014-01-29 10:32:00 Computing SysAid Technologies HP Software Division Information technology management Help desk Application software
5	Resource_Dynamics_GO-Global_customer_story.qxp Add to Reading List Source URL: www.graphon.com Language: English - Date: 2010-06-05 08:11:03 Application software Computing GO-Global SysAid Technologies Help desk Information technology management Software
6	G O - G L O B A L C U S T O M E R S T O R Y Add to Reading List Source URL: www.graphon.com Language: English - Date: 2012-06-22 15:01:56 Application software Computing GO-Global SysAid Technologies Help desk Information technology management Software
7	Incident Management - Do’s and Don’ts Author: George Ritchie, Serio Ltd email: george –dot- ritchie –at- seriosoft.com Copyright © Serio Ltd[removed]Developers of Serio Helpdesk and IT Service Management tools Add to Reading List Source URL: www.seriosoft.com Language: English - Date: 2015-04-03 13:28:51 Information Technology Infrastructure Library Management Marketing Incident management Help desk IT service management Desk SysAid Technologies Information technology management Technology Service desk
8	Introduction Technology has fundamentally changed customer care, empowering the customer with as much or more information, devices and channels of engagement as the average customer service agent has to deliver service Add to Reading List Source URL: download.microsoft.com Language: English - Date: 2014-12-12 16:10:08 Customer experience Help desk Service-level agreement Customer engagement SysAid Technologies Marketing Business Customer experience management
9	Operators Guide Version 8.1 Latest features Summary (these are shown in red in this document):  Version 8.1 is a major rewrite to be compatible with all leading web browsers. For customers who have not have upgraded Add to Reading List Source URL: www.sitehelpdesk.com Language: English - Date: 2014-05-07 09:51:42 Information technology management Customer experience management Menu Email Mouse button SysAid Technologies Help desk Computing Marketing
10	TECHNOLOGY SITEHELPDESK V6.7 REVIEW: SITEHELPDESK V6.7 S Add to Reading List Source URL: www.sitehelpdesk.com Language: English - Date: 2012-11-06 13:38:36 Software Computing SysAid Technologies Windows Server Help desk Information technology management Customer experience management

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