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Fred Reichheld
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#	Item
1	Q3THE ZENDESK BENCHMARK IN FOCUS: MEASURING CUSTOMER LOYALTY Add to Reading List Source URL: d26a57ydsghvgx.cloudfront.net Language: English - Date: 2015-03-13 19:04:08 Net Promoter Fred Reichheld Customer satisfaction Loyalty business model Consumer behaviour Business General Electric
2	PDF Document Add to Reading List Source URL: www.kana.com Language: English - Date: 2013-04-25 04:28:28 General Electric Net Promoter Business intelligence Fred Reichheld Loyalty business model Kana Software Analytics Business Marketing Consumer behaviour
3	PDF Document Add to Reading List Source URL: www.questnbs.org Language: English - Date: 2015-01-22 04:04:05 Net Promoter Marketing NPS Customer satisfaction Promoter Advocacy Index Fred Reichheld Consumer behaviour Business General Electric
4	SM ® The purpose of this Net Promoter System (NPS ) Benchmarking survey is to help you understand the progress your company or organization is making against a full potential Net Promoter System Add to Reading List Source URL: www.bain.com Language: English - Date: 2013-08-08 22:00:10 General Electric Net Promoter Management Fred Reichheld Strategic management Bain & Company Trademark Benchmarking Brand Business Marketing Consumer behaviour
5	Lessons in LOYALTY In 50 Words Or Less Add to Reading List Source URL: businessoverbroadway.com Language: English - Date: 2011-05-04 03:59:40 Customer experience management Net Promoter Customer satisfaction Loyalty business model Customer experience Fred Reichheld Customer retention Customer lifetime value Customer relationship management Business Marketing Consumer behaviour
6	Prescription for Cutting Costs Add to Reading List Source URL: www.bain.com Language: English - Date: 2015-04-13 22:55:29 Fred Reichheld Customer retention Loyalty Effect Chick-fil-A Loyalty business model Relationship marketing Business Consumer behaviour Marketing
7	Life after NPS Controversy still surrounds the use of Net Promoter Score Add to Reading List Source URL: www.marketstrategies.com Language: English - Date: 2013-11-15 08:40:36 Net Promoter Fred Reichheld Customer satisfaction Concentra Consumer behaviour Business General Electric
8	Beyond the pill: How to improve the customer experience in pharma A practical approach to creating value for patients and providers By Dave Michels, Christian Rebhan and Parijat Ghosh Add to Reading List Source URL: health.economictimes.indiatimes.com Language: English - Date: 2015-01-21 09:33:27 Customer experience management General Electric Net Promoter Business models Fred Reichheld Customer experience Customer advocacy Customer satisfaction Marketing Business Consumer behaviour
9	UnderstandingBusinessDrivers Add to Reading List Source URL: www.e-p-o.com Language: English - Date: 2013-05-18 11:11:07 Net Promoter Fred Reichheld Customer satisfaction Loyalty business model Quality function deployment Consumer behaviour Business General Electric
10	Q3[removed]THE ZENDESK BENCHMARK IN FOCUS: MEASURING CUSTOMER LOYALTY Add to Reading List Source URL: d26a57ydsghvgx.cloudfront.net Language: English - Date: 2014-10-21 22:34:27 Net Promoter Fred Reichheld Customer satisfaction Loyalty business model Consumer behaviour Business General Electric

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