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1	issue 1 Serving the Omni-Channel Customer: from Self-Service to Agent-Assisted Featuring research from Add to Reading List Source URL: imagesrv.gartner.com Language: English - Date: 2013-10-29 14:34:12 Voxeo Electronics Interactive voice response VoiceObjects Avaya Unified communications Voice portal Zeacom UniversalCTI Telephony Electronic engineering Videotelephony
2	Zeacom Introduces ZCC Operator Console for Lync and Integration with Enghouse Interactive Quality Management Suite 5.0 New Operator Console Extends Customer Experience Management Beyond the Contact Centre Auckland, NZ, 3 Add to Reading List Source URL: www.zeacom.com Language: English - Date: 2013-07-30 18:32:07 Software Marketing Microsoft Lync Interactive voice response Unified communications Avaya Customer experience Microsoft Lync Server Videotelephony Electronic engineering Zeacom
3	Zeacom Introduces ZCC Operator Console for Lync and Integration with Enghouse Interactive Quality Management Suite 5.0 New Operator Console Extends Customer Experience Management Beyond the Contact Centre Sydney, AUS, 31 Add to Reading List Source URL: www.zeacom.com Language: English - Date: 2013-07-30 19:35:11 Software Marketing Microsoft Lync Interactive voice response Unified communications Avaya Customer experience Microsoft Lync Server Videotelephony Electronic engineering Zeacom
4	PDF Document Add to Reading List Source URL: www.zeacom.com - Date: 2013-09-11 20:02:12
5	PDF Document Add to Reading List Source URL: www.zeacom.com - Date: 2013-08-08 17:27:58
6	roi case study text to speech vicroads VicRoads Automates Delivery of Travel Times Less traffic jams around Melbourne Add to Reading List Source URL: www.zeacom.com Language: English - Date: 2012-01-09 15:33:45 Traffic law Zeacom Automation Traffic congestion Unified communications Traffic Accident Towing Services Act Transport Road transport VicRoads
7	case study republic bank Building a Better Bank – By Integrating Disparate Processes and Systems, as One Add to Reading List Source URL: www.zeacom.com Language: English - Date: 2012-01-08 19:33:57 Telephony Electronics Videotelephony Unified communications Telemarketing Zeacom Plum Voice UniversalCTI User interface techniques Electronic engineering Interactive voice response
8	zeacom communications center biography tom farquhar Tom Farquhar Business Process Automation Consultant Get expert advice, based on leading edge international experience Add to Reading List Source URL: www.zeacom.com Language: English - Date: 2011-12-18 21:41:31 Electronic engineering Electronic commerce Zeacom Customer relationship management Call centre Automation Interactive voice response Workforce management Unified communications Business Customer experience management Marketing
9	Add to Reading List Source URL: www.zeacom.com Language: English - Date: 2012-03-25 21:06:44 Software Microsoft Certified Professional Microsoft Lync Server Computing Teleconferencing Microsoft Lync Internet culture Zeacom Videotelephony Microsoft
10	case study lifecare assurance LifeCare Speeds up Service and Makes Customers Happier With ZCC "The Zeacom solution has given us the tools to deliver a superior Add to Reading List Source URL: www.zeacom.com Language: English - Date: 2012-01-09 15:25:27 Interactive voice response Electronics Computer telephony integration Callback Automatic call distributor Unified communications Telephony Electronic engineering Zeacom

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