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Touchpoint
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#	Item
481	Microsoft Word - forrester_gmc_tlp_2.00.docx Add to Reading List Source URL: www.ciosummits.com Language: English - Date: 2013-08-16 16:43:39 Customer communications management Touchpoint Customer experience systems Marketing Customer experience management Customer experience
482	Customer Communication Management Engage your customers as individuals – at every touchpoint – with speed, agility and consistency. Speak to your customers as individuals in a single voice across all channels. Thank Add to Reading List Source URL: www.pitneybowes.com Language: English - Date: 2015-01-15 03:20:28 Electronic commerce Information technology management Pitney Bowes Business intelligence Customer experience Customer intelligence Customer relationship management Touchpoint Customer insight Marketing Customer experience management Business
483	BUILDING STRONGER BRANDS. OUR SINGULAR FOCUS AND REASON FOR BEING. Welcome to the New Normal. Consumers are Constantly Connect, and ‘Always On’. They encounter thousands of Add to Reading List Source URL: ipsos.com.au Language: English - Date: 2013-01-07 21:25:16 Touchpoint Synovate Business Consulting Marketing Ipsos Advertising
484	Touchpoint the journal of service design media data à Add to Reading List Source URL: www.service-design-network.org Language: English - Date: 2014-02-06 19:21:43 Tagged Image File Format Service design Customer experience management Brand management Touchpoint
485	volume 5 \| no. 2 \| 15,80 euro September 2013 Designing Citizen-Centred Public Services Add to Reading List Source URL: www.service-design-network.org Language: English - Date: 2014-02-06 19:08:43 Touchpoint Service design Innovation Structure Science Design Brand management Customer experience management
486	volume 5 \| no. 2 \| 15,80 euro September 2013 Designing Citizen-Centred Public Services Add to Reading List Source URL: www.service-design-network.org Language: English - Date: 2014-02-06 17:47:07 Service design Touchpoint
487	CASE STUDY \| GOVERNMENT \| HUB: KNOWLEDGE, GUIDED HELP, SELF-SERVICE, CHAT \| ON-PREMISE US Federal Agency Saves Millions With Knowledge Guided Customer Engagement { } Add to Reading List Source URL: hd.egain.com Language: English - Date: 2015-03-20 09:02:04 Customer service Customer experience management Customer engagement Touchpoint
488	PR Boot Camp for W ineries February 6, 2009 North Carolina Wine & Grape Council You are a brand! Add to Reading List Source URL: www.ncagr.gov Language: English - Date: 2011-04-12 11:37:02 Customer experience management Touchpoint Tasting room Winery Brand American wine Marketing Gustation Brand management
489	EIA_Laos_Tiger_report_0315_EIA_Ecocrime_report_0908.qxd Add to Reading List Source URL: eia-international.org Language: English - Date: 2015-03-17 08:22:48 Customer experience Customer service Service design Touchpoint Service innovation Service-profit chain Customer attrition Marketing Customer experience management Business
490	04 CREATING OUTSTANDING CUSTOMER EXPERIENCE Talking Points Add to Reading List Source URL: static.squarespace.com Language: English - Date: 2015-04-08 12:45:24 Customer experience Customer service Service design Touchpoint Service innovation Service-profit chain Customer attrition Marketing Customer experience management Business

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