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Customer experience management / Electronic commerce / Relationship marketing / Brand loyalty / Customer lifetime value / Customer relationship management / Service quality / Customer / Loyalty business model / Marketing / Business / Consumer behaviour
Date: 2009-11-09 06:12:09
Customer experience management
Electronic commerce
Relationship marketing
Brand loyalty
Customer lifetime value
Customer relationship management
Service quality
Customer
Loyalty business model
Marketing
Business
Consumer behaviour

Customer-relationship levels from spurious to true relationships

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