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Customer experience management / Consumer behaviour / Marketing / Business / Customer experience / Customer retention / Call centre / Loyalty business model / Customer satisfaction / Customer service / Net Promoter / Customer relationship management
Date: 2012-09-26 06:36:30
Customer experience management
Consumer behaviour
Marketing
Business
Customer experience
Customer retention
Call centre
Loyalty business model
Customer satisfaction
Customer service
Net Promoter
Customer relationship management

HBR.ORG July–August 2010 reprint R1007L Stop Trying to Delight

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