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Customer experience management / Consumer behaviour / Marketing / Business / Customer experience / Customer retention / Call centre / Loyalty business model / Customer satisfaction / Customer service / Net Promoter / Customer relationship management


HBR.ORG July–August 2010 reprint R1007L Stop Trying to Delight
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Document Date: 2012-09-26 06:36:30

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File Size: 494,72 KB

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