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PlumChoice
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#	Item
1	Using Support Automation to Reduce Cost, and Improve Service Delivery Quality and Maturity For the Enterprise Service Desk A PlumChoice White Paper Add to Reading List Source URL: www.tific.com Language: English - Date: 2012-12-18 14:45:16 Customer experience management Business Automation Customer support Reliability engineering Information Technology Infrastructure Library Problem management Service desk Incident management Information technology management Marketing Help desk
2	Using Support Automation to Reduce Cost, and Improve Service Delivery Quality and Maturity For the Enterprise Service Desk A PlumChoice White Paper Add to Reading List Source URL: www.tific.com Language: English - Date: 2012-07-30 15:21:11 Business Technology Customer support Automation Information Technology Infrastructure Library Service desk Problem management Technical support Incident management Customer experience management Information technology management Help desk
3	Microsoft Word - PlumChoice-follow-on-announcement-final Add to Reading List Source URL: www.edisonventure.com Language: English - Date: 2010-12-02 11:32:19 Commonwealth Edison Edison Thomas Edison Finance Economics Private equity Venture capital PlumChoice
4	Microsoft Word - NetProspex-InitialInvestmentAnnouncement-final doc Add to Reading List Source URL: www.edisonventure.com Language: English - Date: 2010-12-10 16:41:14 Vocus PlumChoice Marketing
5	Edison Ventures Accelerates MotionSoft Investment to increase sales & marketing for membership management software, payment solutions leader LAWRENCEVILLE, NJ, July 12, 2011 – Edison Ventures completed a $2 million fol Add to Reading List Source URL: www.edisonventure.com Language: English - Date: 2011-08-02 10:17:27 PlumChoice General Electric Technology Business Electrical engineering Thomas Edison Vocus Edison
6	At a Glance Company Global communications provider Add to Reading List Source URL: www.plumchoice.com Language: English - Date: 2013-02-18 17:17:21 Outsourcing Remote desktop Technical support Business Information technology management Management EarthLink Customer experience management Groupware Help desk
7	AT A GLANCE Company Regional appliance and electronics Add to Reading List Source URL: www.plumchoice.com Language: English - Date: 2013-04-02 10:32:53 Electronic commerce Consumer behaviour Customer experience Customer service Customer relationship management Loyalty business model Customer satisfaction Online shopping ECRM Marketing Business Customer experience management
8	\| TECHNOLOGY SERVICES SOLUTION Add to Reading List Source URL: www.plumchoice.com Language: English - Date: 2013-04-02 10:32:47 Information technology management Help desk Electronic commerce Customer support Technical support Customer experience Customer relationship management Customer service Call centre Marketing Customer experience management Business
9	Using Support Automation to Reduce Cost, and Improve Service Delivery Quality and Maturity For the Enterprise Service Desk A PlumChoice White Paper Add to Reading List Source URL: www.plumchoice.com Language: English - Date: 2012-11-20 10:25:33 Customer experience management Business Automation Customer support Reliability engineering Information Technology Infrastructure Library Problem management Service desk Incident management Information technology management Marketing Help desk

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