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Microsoft Customer Care Framework
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1	Jacada® Interface Server Application Enhancement Solutions Interface Server is the leading automated Web-enablement solution Jforacada® extending and modernizing legacy host systems by generating a thin-client Add to Reading List Source URL: www.jacada.com Language: English - Date: 2011-01-28 17:27:14 System software Microsoft Customer Care Framework Software Jacada Computing
2	Microsoft Word - Jacada WorkSpace White Paper 1108.doc Add to Reading List Source URL: www.jacada.com Language: English - Date: 2015-05-04 16:56:19 Electronic engineering Computer telephony integration Information technology management Customer experience management Microsoft Customer Care Framework Telephony Jacada Marketing
3	Telecommunications Contact Centers Case Study: Jacada Solutions Improve Quality, Efficiency, and Deliver Cost Savings to Telecommunications Contact Centers Add to Reading List Source URL: www.jacada.com Language: English - Date: 2011-11-09 11:00:06 Computer telephony integration Telephony Technology Call centre Interactive voice response Customer experience O2 Telefónica Microsoft Customer Care Framework Jacada Marketing Business
4	O2 Customer Profile UK Version 1108.indd Add to Reading List Source URL: www.jacada.com Language: English - Date: 2015-05-04 16:57:12 Technology Telefónica O2 Customer experience Be Unlimited Microsoft Customer Care Framework Marketing Business Jacada
5	Telecommunications Contact Centers Case Study: Jacada Solutions Improve Quality, Efficiency, and Deliver Cost Savings to Telecommunications Contact Centers Add to Reading List Source URL: www.jacada.com Language: English - Date: 2012-01-05 14:14:05 Computer telephony integration Telephony Technology Call centre Interactive voice response Customer experience O2 Telefónica Microsoft Customer Care Framework Jacada Marketing Business
6	Case Study Integrating an on-demand business operations solution with LoB systems The Customer Add to Reading List Source URL: www.aspiresys.com Language: English - Date: 2014-07-31 08:16:16 Marketing Cloud computing Software as a service Software industry Business Microsoft Customer Care Framework Customer relationship management Software distribution Computing Cloud applications
7	Customer Service Improve customer satisfaction and service effectiveness with Microsoft Dynamics CRM for Customer Service TM Add to Reading List Source URL: www.xe2.co.uk Language: English - Date: 2013-12-19 15:21:01 Information technology management Microsoft Dynamics CRM Customer experience Microsoft Dynamics Microsoft Customer Care Framework Contact manager ECRM Customer relationship management Marketing Business Customer experience management
8	Case Study Kabel Deutschland Company Overview Kabel Deutschland (KD) is one of Germany’s largest cable operators, offering its customers digital, high Add to Reading List Source URL: www.jacada.com Language: English - Date: 2013-07-09 17:38:46 Telephony Call centre Marketing Information technology management Microsoft Customer Care Framework Customer experience management Jacada Business software Computer telephony integration
9	Customer Interactions Simplified Liberate yourself with Simplified Interactions from AMEYO Simplifying Interactions The fine line in retaining a customer or developing a critic, often boils down to the right customer Add to Reading List Source URL: www.drishti-soft.com Language: English - Date: 2015-02-25 15:45:08 Customer experience management Interactive voice response Call centre Computer telephony integration Customer experience Customer relationship management Software as a service Dialer Microsoft Customer Care Framework Marketing Business Telephony
10	Connected Health Framework for Health Plans White Paper Microsoft Connected Health Framework for Health Plans A Service Oriented Reference Architecture that enables health plans to accelerate new business opportunities Add to Reading List Source URL: download.microsoft.com Language: English - Date: 2007-06-18 12:13:51 Computing Service-oriented architecture Infrastructure optimization Microsoft SharePoint Enterprise service bus Service-oriented architecture implementation framework Microsoft Customer Care Framework Enterprise application integration Information technology management Software architecture

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