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51	BOOKS ABOUT VAN HAREN PUBLISHING Cityhalllosangeles.com VAN HAREN PUBLISHING Add to Reading List Source URL: v.cityhalllosangeles.com Language: English - Date: 2015-03-05 02:01:33 Information technology management Method engineering Haren Groningen ITIL Haren
52	BOOKS APRIL – SEPTEMBER 2015 NEW AND FORTHCOMING SOFTWARE TESTING Add to Reading List Source URL: shop.bcs.org Language: English - Date: 2015-05-07 04:40:39 Information technology Information technology management Computing ITIL British Computer Society IT service management IT Service Management Forum Change management Configuration management Service desk
53	Microsoft Word - OLE_FINAL_Report.doc Add to Reading List Source URL: www.kuali.org Language: English - Date: 2013-01-10 14:05:02 Computing Management Software Information technology management Kuali Foundation Institutional repository ITIL Project management Service-oriented architecture Workflow
54	Palms on the laptop keyboard Add to Reading List Source URL: www.breyer-publico.de Language: English - Date: 2009-01-14 07:04:38 Human resource management Competence ITIL Management Education in Europe Vocational qualification transfer system Competency management system
55	PRESS RELEASE _____________ Turbo for IT Services: massive increase of performance thanks to ISOwithin thre Add to Reading List Source URL: mk.cis-cert.com Language: English - Date: 2010-05-19 06:52:22 Information technology management Information technology Method engineering ITIL Management ISO/IEC 20000 IT service management Professional certification Quality management
56	Microsoft PowerPoint - Agile SM Webinar 0714 Add to Reading List Source URL: www.itsmacademy.com Language: English - Date: 2014-12-11 10:10:36 Information technology Information technology management ITIL Management Method engineering IT service management Incident management ISO/IEC 20000 IT Service Management Forum
57	— Datasheet BMC Atrium Configuration Management Database (CMDB) Add to Reading List Source URL: www.rightstar.com Language: English - Date: 2015-09-22 11:43:37 Information technology management Information technology Computing Configuration management database BMC Software ITIL Configuration Management IT service management Data quality UCMDB Visual CMDB
58	GUIA DO CANDIDATO 1. Introdução 1.1 Preparações para o exame 1.2 Deveres do candidato 2. ITIL® 2.1 Público-alvo Add to Reading List Source URL: www.green.com.br Language: Portuguese - Date: 2014-06-10 17:32:54
59	PRESSEAUSSENDUNG Weltweit neue IT-Ausbildungen: ISOConsultant und-Auditor CIS-Lehrgänge in Österreich dazu: IT-Effizienz steigern auf ITIL-Basis IT-Manager werden Multi-Talente: Immer komplexere Abläufe müsse Add to Reading List Source URL: ch.cis-cert.com Language: German - Date: 2014-01-21 07:36:15
60	Kinetic_ERM_Whitepaper_pages Add to Reading List Source URL: www.kineticdata.com Language: English - Date: 2016-06-09 10:24:13 Economy Business Marketing Customer experience management Information technology management Business process Process management Business software ITIL Customer satisfaction Customer service Service management

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