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#	Item
731	IT Shared Services SLA Program Service Level Agreement (SLA) Frequently Asked Questions (As of: December 12, 2010) Question Add to Reading List Source URL: its.ny.gov Language: English - Date: 2013-05-23 20:44:42 Outsourcing Contract law Service-level agreement ECRM Customer relationship management Management Information technology management Business Marketing
732	STEPS[removed]FOR DEFINING YOUR TARGET MARKET Add to Reading List Source URL: smallbizla.org Language: English - Date: 2014-01-31 21:07:43 Customer Selling Electronic commerce ECRM Relationship marketing Business Sales Marketing
733	Microsoft Word - Document11 Add to Reading List Source URL: swifttrans.com Language: English - Date: 2012-01-12 03:38:49 Process management Economic growth Productivity Net Promoter ECRM The Five Pillars of Organizational Excellence Business Technology Manufacturing
734	EXEC U T IV E O FF ICE OF T H E PRES I DE N T O FFI CE OF MANAG EM EN T A N D B U DGET WAS HI NG T ON , D. C. Add to Reading List Source URL: m.whitehouse.gov Language: English - Date: 2011-06-13 11:53:16 Consumer behaviour Open government Federal Web Managers Council General Services Administration Customer service Customer experience Customer satisfaction E-Government ECRM Marketing Customer experience management Business
735	ADSA Web Access “AWA” CARE PLANNED RATES REVISION “HOW TO” Add to Reading List Source URL: www1.dshs.wa.gov Language: English - Date: 2010-12-08 15:56:50 Customer experience management Electronic commerce ECRM
736	A Manual for Providers of Support Services for Adults with Developmental Disabilities in Oregon Add to Reading List Source URL: www.oregon.gov Language: English - Date: 2012-03-24 00:15:57 Business process Goods Service Customer Integrated Service Provider ECRM Business Marketing Sales
737	DHHS Career Banding Competency Profile Customer Service Add to Reading List Source URL: www.ncdhhs.gov Language: English - Date: 2005-06-01 16:23:18 Customer ECRM Service-profit chain Marketing Customer experience management Business
738	data s h e e t CRM, Social and Knowledge A roadmap of nearterm and longer-term initiatives is put in place to advance your Add to Reading List Source URL: www.teletech.com Language: English - Date: 2014-05-29 09:00:43 Electronic commerce Customer relationship management Customer experience Interactive voice response Loyalty business model ECRM Oracle CRM Marketing Business Customer experience management
739	Foundation for a change to success C RM is a business strategy that blends processes, Add to Reading List Source URL: www.cgi.se Language: English - Date: 2014-03-20 10:02:16 Systems engineering Systems engineering process Salesforce.com Strategic management Requirements analysis Requirement ECRM Customer relationship management Business Software development Information technology management
740	TeleTech_logo_master_0614 Add to Reading List Source URL: www.teletech.com Language: English - Date: 2014-06-18 17:06:37 Consumer behaviour Electronic commerce Customer experience Customer relationship management Customer engagement Customer satisfaction Loyalty business model TeleTech ECRM Marketing Business Customer experience management

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