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#	Item
371	01 WELCOME TO SERVICE DESIGN Talking Points SERVICE DESIGN PERSPECTIVES Add to Reading List Source URL: static.squarespace.com Language: English - Date: 2015-04-11 08:31:01 Customer experience Electronic commerce Service design Service Online shopping Nexus One ECRM Marketing Business Customer experience management
372	Gartner Customer 360 Summit 2011 March 30 – April 1 JW Marriott at L.A. Live • Los Angeles, CA gartner.com/us/crm Add to Reading List Source URL: mktimages.gartner.com Language: English - Date: 2011-01-06 15:18:11 Social CRM Customer relationship management Customer experience Lithium Technologies Microsoft Dynamics CRM Sword Ciboodle Customer engagement Oracle CRM ECRM Marketing Business Customer experience management
373	Microsoft Word - MelbourneSME.doc Add to Reading List Source URL: www.rdv.vic.gov.au Language: English - Date: 2014-04-09 03:14:25 Customer relationship management Electronic commerce Email spam Cloud computing ECRM Marketing Business Customer experience management
374	Enhancing productivity. enabling Success. Sage CRM Add to Reading List Source URL: static.ziftsolutions.com Language: English - Date: 2014-10-08 11:56:06 Customer experience management ECRM Customer relationship management Social CRM Customer experience Sage Group Microsoft Dynamics CRM Oracle CRM Marketing Information technology management Business
375	CW030327-6 IssPaper[removed] Add to Reading List Source URL: gkm-ekp.sourceforge.net Language: English - Date: 2006-01-18 11:51:56 Electronic commerce Cincom Systems Information systems Customer relationship management Knowledge management ECRM Customer attrition Marketing Business Customer experience management
376	whitepaper Drive Efficient Client Relationships Using CRM To Focus on Clients and Generate Lasting Value Add to Reading List Source URL: www.aptean.com Language: English - Date: 2014-06-03 08:59:28 Electronic commerce Customer relationship management Pivotal CRM Financial planner Investment banking ECRM Microsoft Dynamics CRM Marketing Business Customer experience management
377	Business Innovation Observatory Customer Experience Customer incentives Add to Reading List Source URL: ec.europa.eu Language: English - Date: 2015-02-24 11:20:23 Innovation Electronic commerce Co-creation Customer engagement Customer experience Customer relationship management New product development Customer ECRM Marketing Business Customer experience management
378	TOWNGAS TELECOMMUNICATIONS FIXED NETWORK LIMITED CLOUD SERVICE – GENERAL TERMS AND CONDITIONS 1.1 Definitions In this Agreement, the following expressions have the meanings shown: Add to Reading List Source URL: www.towngastelecom.com Language: English - Date: 2014-09-07 22:50:13 Service-level agreement Marketing Electronic commerce Management MVaaS ECRM Information technology management Business BT Group
379	MINISTRY OF THE PREMIER AND CABINET customer service Tool Kit Add to Reading List Source URL: pandora.nla.gov.au Language: English - Date: 2006-06-20 04:05:21 Electronic commerce Management Customer service Customer relationship management Consumer behaviour Co-creation ECRM Marketing Business Customer experience management
380	05-4376_LISSS_CRMcom.indd Add to Reading List Source URL: www.21crmsystems.com Language: English - Date: 2005-10-11 17:08:12 Customer experience management Customer relationship management Electronic commerce ECRM Sage Group Pivotal CRM SAP CRM Information technology management Marketing Business

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