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#	Item
281	Microsoft Word - Sage CRM Glossary Guide[removed]doc Add to Reading List Source URL: www.21crmsystems.com Language: English - Date: 2006-03-01 10:28:30 Customer experience management Customer relationship management Electronic commerce Computer telephony integration Interactive voice response Call centre Enterprise resource planning Middleware ECRM Business Marketing Information technology management
282	Microsoft Word - sage_crm_customer_care.doc Add to Reading List Source URL: www.21crmsystems.com Language: English - Date: 2007-10-18 12:03:25 Customer experience management Electronic commerce Customer relationship management Sage Group ECRM Microsoft Dynamics CRM Marketing Business Information technology management
283	EXECUTIVE SUMMARY FOR FRONTLINE WORKERS’ PERSPECTIVE Based on a Forrester Consulting Thought Leadership Paper Commissioned By Ricoh The New Workplace Reality Add to Reading List Source URL: services.ricoh.com Language: English - Date: 2014-09-05 14:42:22 Customer experience Ricoh Customer service Business process management ECRM Customer experience systems Marketing Customer experience management Business
284	NY[removed]A 10Minutes on Making Divestitures Successful Add to Reading List Source URL: pwc.com.au Language: English - Date: 2015-03-08 20:01:00 Customer experience Customer insight Customer satisfaction Customer service Service quality Customer advocacy ECRM Customer experience systems Marketing Business Customer experience management
285	The Value of Online Customer Loyalty and How You Can Capture It Add to Reading List Source URL: www.bain.com Language: English - Date: 2015-04-13 22:53:42 Customer retention Online shopping Customer satisfaction Customer experience Customer lifetime value Loyalty business model Amazon.com Electronic commerce ECRM Business Consumer behaviour Marketing
286	Microsoft Word - sage_crm_mobile_access_update.doc Add to Reading List Source URL: www.21crmsystems.com Language: English - Date: 2007-10-18 12:03:29 Customer experience management Customer relationship management Electronic commerce Sage Group ECRM Microsoft Dynamics CRM Marketing Information technology management Business
287	SageCRM 6.0 What’s New Guide © Copyright 2006 Sage Technologies Limited, publisher of this work. All rights reserved. No part of this documentation may be copied, photocopied, reproduced, translated, microfilmed, or Add to Reading List Source URL: www.21crmsystems.com Language: English - Date: 2006-11-30 12:26:10 ECRM Microsoft Dynamics CRM Customer relationship management
288	Customer"Experience"in"Car"Rental" " "" ! ! Add to Reading List Source URL: www.geteco.com Language: English - Date: 2014-09-02 14:19:38 Electronic commerce Consumer behaviour Innovation ECRM Customer service Marketing Customer experience management Business
289	StateofCustomerServiceReport Add to Reading List Source URL: paratureprod.blob.core.windows.net Language: English - Date: 2015-01-20 13:10:33 Customer experience Customer relationship management Customer satisfaction Customer service Voice of the customer ECRM 24/7 Customer Marketing Customer experience management Business
290	Brokers_standard_BACK_COVER.indd Add to Reading List Source URL: www.pitneybowes.com Language: English - Date: 2015-02-08 02:31:28 Customer relationship management Electronic commerce Pitney Bowes Customer satisfaction Customer Customer communications management ECRM Business Marketing Customer experience management

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