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261	corporate overview[removed]indd Add to Reading List Source URL: www.pricedex.com Language: English - Date: 2012-12-20 18:24:57 Strategic management Process management Business ethics ECRM Management Business Anticipatory thinking
262	Leverage knowledge to expand the business value of CRM Add to Reading List Source URL: hd.egain.com Language: English - Date: 2015-04-06 16:36:32 Customer experience Top-of-mind awareness Customer relationship management ECRM Marketing Customer experience management Business
263	Eight Steps to Great Customer Experiences for Government Agencies Add to Reading List Source URL: www.oracle.com Language: English Customer experience Customer satisfaction Customer service Service quality ECRM Customer service training Marketing Customer experience management Business
264	CRM05-6136 Cust Relat Mngmt Spec Add to Reading List Source URL: www.21crmsystems.com Language: English - Date: 2007-09-07 17:32:06 Customer experience management Electronic commerce Customer relationship management ECRM Customer experience Marketing automation Sage Group Sales force management system Microsoft Dynamics CRM Marketing Business Information technology management
265	IntegratingMagic Tomorrow’s SolutionsSoftware TodayEnterprises Planning Your E-Service System Add to Reading List Source URL: www.clockworksa.com Language: English - Date: 2007-08-26 05:23:32 Electronic commerce Customer relationship management Magic Software Enterprises Customer service ECRM Call centre Marketing Customer experience management Business
266	SageCRM 6.0 Quick Start Guide © Copyright 2006 Sage Technologies Limited, publisher of this work. All rights reserved. No part of this documentation may be copied, photocopied, reproduced, translated, microfilmed, or o Add to Reading List Source URL: www.21crmsystems.com Language: English - Date: 2006-11-30 12:17:42 ECRM Top-of-mind awareness Dashboard Sage Group Microsoft Dynamics CRM Marketing Information technology management Application software
267	Invited Commentaries on “Evolving to a New Dominant Logic for Marketing” In the preceding article, Vargo and Lusch (V&L; 2004) observe that an evolution is underway toward a new dominant logic for marketing. The new Add to Reading List Source URL: sdlogic.net Language: English - Date: 2006-11-20 19:34:00 ECRM Business marketing Market segmentation Service Customer engagement Customer lifetime value Strategic management Service dominant logic Co-creation Marketing Business Relationship marketing
268	17 November[removed]Levelling the Playing Field: The Role of the Internet and Mobile Computing in Improving the Efficiency and Competitiveness of Australian Small Business Add to Reading List Source URL: bfb.ministers.treasury.gov.au Language: English - Date: 2015-03-10 22:22:12 Small business Cloud computing Internet access Online shopping Technology ECRM Cloud communications Marketing Business Electronic commerce
269	PDF Document Add to Reading List Source URL: solarorbiter4.org Language: English - Date: 2011-05-17 20:48:35 Customer experience management Electronic commerce Customer relationship management Contact manager Sales force management system Oracle CRM Top-of-mind awareness ECRM Marketing Business Information technology management
270	17 Rules of the Road for CRM Sage CRM Solutions 17 Rules of the Road for Add to Reading List Source URL: www.21crmsystems.com Language: English - Date: 2005-11-21 13:05:18 Customer experience management Electronic commerce Customer relationship management Contact manager Sales force management system Oracle CRM Top-of-mind awareness ECRM Marketing Business Information technology management

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