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191	How to understand your customers’ needs and expectations. This information sheet will help you to A) improve the way you collect information from and about your Add to Reading List Source URL: www.socialenterpriseworks.org Language: English - Date: 2013-02-11 09:19:13 Customer experience management Customer retention Customer satisfaction Customer service Customer Loyalty business model ECRM Customer engagement Business Marketing Consumer behaviour
192	The Value Proposition Canvas Value Proposition Customer Segment Copy or outperform current solutions that delight Add to Reading List Source URL: businessmodelgeneration.com Language: English - Date: 2014-01-23 09:17:59 Customer service Customer experience ECRM Relationship marketing Marketing Customer experience management Business
193	Data Sheet Market Force In BRIEF Customer Intelligence makes sense of what your customers think, do Add to Reading List Source URL: uk.marketforce.com Language: English - Date: 2012-02-26 12:42:09 Electronic commerce Information technology management Consumer behaviour Customer experience Customer intelligence Customer satisfaction Customer service Mystery shopping ECRM Marketing Customer experience management Business
194	IQware_eNews_Spring09.indd Add to Reading List Source URL: www.iqwareinc.com Language: English - Date: 2010-06-18 18:45:26 Electronic commerce Business software MICROS Systems Customer relationship management Property management system Internet booking engine Yield management ECRM Marketing effectiveness Business Marketing Travel technology
195	WHEN CARING IS NOT ENOUGH THE SERVICE PROVIDERS EVOLVING STRATEGIC ROLE by CARYL BERREY, TIM BOONE, KATHLEEN MURRAY, DARLENE RUSS-EFT and JULIE WINKLE BOTH/AND, NOT EITHER/OR Add to Reading List Source URL: www.saferpak.com Language: English - Date: 2003-06-16 17:08:06 Customer experience Customer service Loyalty business model Customer Service quality ECRM Marketing Business Customer experience management
196	2005:02 PB MASTER’S THESIS Managing Customer Relationships on the Internet Add to Reading List Source URL: epubl.luth.se Language: English - Date: 2005-06-08 10:23:01 Electronic commerce ECRM Customer relationship management Relationship marketing Sales force management system Social CRM Customer experience Marketing Business Customer experience management
197	Enhance Your Business Relationships with www.sagecrmsolutions.com Add to Reading List Source URL: www.dsdinc.com Language: English - Date: 2013-06-13 06:21:23 Electronic commerce Customer relationship management Contact manager ECRM Marketing automation Database marketing Call centre Sales force management system Customer intelligence Marketing Business Customer experience management
198	Geo-Intelligence P rogramme Line Add to Reading List Source URL: www2.geo-airbusds.com Language: English - Date: 2014-12-08 05:49:35 Customer service Customer Service-profit chain ECRM Marketing Business Customer experience management
199	CUSTOMER CASE STUDY CLOUD \| MANAGED SERVICES \| COLOCATION \| DISASTER RECOVERY CUSTOMER PROFILE Company: E-SoftSys Add to Reading List Source URL: www.tierpoint.com Language: English - Date: 2015-01-05 17:41:46 Cloud storage ECRM Customer relationship management Data center IBM cloud computing Cloud computing Computing Concurrent computing
200	Top Mistakes Success Story Writers Make Add to Reading List Source URL: www.storiesthatsellguide.com Language: English - Date: 2013-08-10 09:55:52 Electronic commerce Management Product management Voice of the customer Customer ECRM Customer reference program Marketing Business Customer experience management

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