Aurasma Studio Aurasma Studio: Already have the Aurasma App, but need an online Studio account? Follow these steps! _https://aurasma.zendesk.com/entriesHave-the-Aurasma-App-but-need-an-online-Studio-account-Fol

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Nominated Company: Zendesk Nomination Title: Zendesk; democratising customer service As technology has evolved customer service organizations have faced increasing amounts of pressure to deliver better service over a bro

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Customizing Zendesk Insights BEST PRACTICES FOR MEASURING EFFICIENCY AND SCALE, AND QUANTIFYING THE BUSINESS IMPACT OF CUSTOMER SERVICE Customizing Zendesk

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TIPS FOR PROVIDING GREAT CUSTOMER SERVICE ON TWITTER Much like the great Wizard of Oz, it’s not always clear to consumers who, exactly, sits behind the curtain of a brand’s Twitter profile, but they believe someone i

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Q1THE ZENDESK BENCHMARK IN FOCUS: LIVE CHAT

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CASE STUDY Zendesk uses Fusion ioMemory™ solutions to create a cloud-based help desk solution without compromise Premier software-as-a-service help desk provider hosts enterprise-class solution on Fusion ioMemory ioD

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Q3THE ZENDESK BENCHMARK IN FOCUS: MEASURING CUSTOMER LOYALTY

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• Net Promoter
• Fred Reichheld
• Customer satisfaction
• Loyalty business model
• Consumer behaviour
• Business
• General Electric

4.º TRIMESTRE 2014 ZENDESK BENCHMARK ENFOQUE: ESTABLECIMIENTO DE PUNTOS DE REFERENCIA OPERATIVOS

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ZENDESK BENCHMARK Satisfacción del cliente, Q4 *

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About the Speaker Ryan Gurney VP Security, Zendesk Ryan is VP of Security at Zendesk, and manages the company’s products and corporate security program. Ryan works closely with the various development teams to drive se

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