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51	Advance Praise for A World Gone Social "Social media has taken the world by storm, leaving many people in the dust. At long last, we have a survival guide. This lively, timely book is relevant for all of us.” — Adam Add to Reading List Source URL: www.aworldgonesocial.com Language: English - Date: 2014-08-04 15:47:59 Social recruiting Zappos.com Online community Technology Information society Collaboration Social media Social information processing Mass media
52	Creative Team Management Bob Ansett, Founder of Budget Car Rentals  The title is about the business model that he used in his business – started back in[removed]It is about the way of leading an organisation. Add to Reading List Source URL: www.appa.asn.au Language: English - Date: 2013-03-23 22:43:09 AC Cars Ansett Australia Marketing Customer experience management Business Zappos.com Transport Learning Skill
53	forum2015.com April 29 – May 1, [removed]Caesars Palace Resort // Las Vegas { Add to Reading List Source URL: forum2015.com Language: English - Date: 2015-03-10 23:00:11 Mobile banking Mobile content Marketing analytics Bank Zappos.com Touchpoint Wells Fargo Internet marketing Marketing plan Marketing Business Electronic commerce
54	New 2013 Keynote Speech Titles Announced by Business Conference Keynote Speaker Micah Solomon in Customer Service, Hospitality, Marketing, Social Media, Corporate Culture Announcing new keynote speech titles for 2013 fro Add to Reading List Source URL: www.prweb.com Language: English - Date: 2013-01-02 03:02:37 Customer experience Keynote Customer service Loyalty business model Marketing Customer experience management Zappos.com
55	Zappos Family Core Values Interview Assessment Guide Applicant Name: Interviewer Name: Date: Position Interviewing for: Add to Reading List Source URL: www.zapposinsights.com Language: English - Date: 2011-11-23 08:34:14 Recruitment Applicant Job interview Economy of the United States Personal life Secretary problem Amazon.com Zappos.com Employment
56	Early adopters are gaining real economic value from their investments in social media. Customers who engage with companies over social media are more loyal and they spend up to 40 percent more with those companies than Add to Reading List Source URL: www.bain.com Language: English - Date: 2014-12-17 18:20:03 Mass media Customer engagement Social media Net Promoter Social networking service Sales Zappos.com Customer relationship management Social CRM Business Marketing Consumer behaviour
57	PDF Document Add to Reading List Source URL: media.wiley.com Language: English - Date: 2012-05-07 07:13:22 Organizational behavior Behavioural sciences Corporatism Organizational culture Sociology Value Zappos.com Organizational identification Diversity Social psychology Human resource management Management
58	The[removed]Customer Experience Conference How industry leaders get customers to fall in love with their experience Add to Reading List Source URL: www.conference-board.org Language: English - Date: 2014-03-19 09:34:35 Consumer behaviour Customer experience Zappos.com Loyalty business model Customer satisfaction Marketing Business Customer experience management
59	KEYNOTE SPEAKER AND BESTSELLING AUTHOR CUSTOMER SERVICE, COMPANY CULTURE, CUSTOMER EXPERIENCE MICAH SOLOMON is a two-time bestselling author, Forbes.com contributor, and self-made entrepreneur. The Financial Post calls Add to Reading List Source URL: www.micahsolomon.com Language: English - Date: 2014-09-09 12:00:35 Loyalty business model Customer experience Zappos.com Micah Marketing Customer experience management Customer service
60	Moderated by Customer Management IQ – IQPC \| Sponsored by TELUS International Measuring Social Care In the Contact Center Metrics & ROI Webinar Add to Reading List Source URL: www.telusinternational.com Language: English - Date: 2012-08-30 18:36:50 Electronic commerce Consumer behaviour Telus International Customer relationship management Zappos.com Customer satisfaction Dell Business Marketing Customer experience management

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