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31	PDF Document Add to Reading List Source URL: s3.amazonaws.com Language: English - Date: 2014-09-19 18:13:19 Amazon.com Zappos.com Economy of the United States
32	CASE STUDY ZAPPOS INTERNAL SUPPORT THAT IS “POWERED BY SERVICE” Zappos.com is known for its commitment to customer service. One of the goals of the company’s internal Add to Reading List Source URL: www.bomgar.com Language: English - Date: 2013-11-04 17:26:55 Computing platforms Software Bomgar Networking hardware Help desk Zappos.com Linux Technical support Cross-platform Computing Remote desktop Remote administration software
33	Birkenstock footwear is available in a Narrow width (fits narrow to regular width foot) and a Regular width (fits regular to wide width foot). MENS/UNISEX STYLES WOMENS STYLES Add to Reading List Source URL: www.zappos.com - Date: 2015-02-05 12:04:11
34	PDF Document Add to Reading List Source URL: sunnibrown.com Language: English - Date: 2012-04-25 12:32:19 Microsoft PowerPoint Presentation software Whiteboard Citrix Systems Drawing Sketch Zappos.com Technology Software Office equipment Computing
35	CUSTOMER SERVICE SPEAKER, CONSULTANT, & #1 BESTSELLING BUSINESS AUTHOR www.micahsolomon.com www.customerserviceguru.com • Add to Reading List Source URL: www.micahsolomon.com Language: English - Date: 2012-01-04 13:18:26 World Wide Web Amazon.com Zappos.com Electronic commerce Online retailers Black Friday Online shopping Retail Christmas and holiday season Business Retailing Marketing
36	CUSTOMER SERVICE SPEAKER, CONSULTANT, & #1 BESTSELLING BUSINESS AUTHOR www.micahsolomon.com www.customerserviceguru.com • Add to Reading List Source URL: www.micahsolomon.com Language: English - Date: 2011-12-08 19:54:18 Business models Customer service Loyalty business model Netflix Customer Zappos.com Business Marketing Customer experience management
37	CUSTOMER SERVICE SPEAKER, CONSULTANT, & #1 BESTSELLING BUSINESS AUTHOR www.micahsolomon.com www.customerserviceguru.com • Add to Reading List Source URL: www.micahsolomon.com Language: English - Date: 2011-12-13 13:33:24 MacSpeech Customer service Loyalty business model Zappos.com Hospitality Micah Customer experience Marketing Customer experience management Hospitality industry
38	CUSTOMER SERVICE SPEAKER, CONSULTANT, & #1 BESTSELLING BUSINESS AUTHOR www.micahsolomon.com www.customerserviceguru.com • Add to Reading List Source URL: www.micahsolomon.com Language: English - Date: 2012-01-04 14:25:58 Amazon.com Zappos.com Customer service Loyalty business model Customer Consumer behaviour Marketing Business Customer experience management
39	CUSTOMER SERVICE SPEAKER, CONSULTANT, & #1 BESTSELLING BUSINESS AUTHOR www.micahsolomon.com www.customerserviceguru.com • Add to Reading List Source URL: www.micahsolomon.com Language: English - Date: 2012-01-04 17:08:30 Amazon.com Zappos.com Loyalty business model Customer service Customer Consumer behaviour Marketing Business Customer experience management
40	CUSTOMER SERVICE SPEAKER, CONSULTANT, & #1 BESTSELLING BUSINESS AUTHOR www.micahsolomon.com www.customerserviceguru.com • Add to Reading List Source URL: www.micahsolomon.com Language: English - Date: 2011-12-19 17:44:32 Asheville North Carolina Customer service Zappos.com Loyalty business model Customer Micah Marketing Business Customer experience management

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