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Watkinson
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#	Item
31	Are you meeting expectations? The Ten Principles Behind Great Customer Experiences by Matt Watkinson CH7 Add to Reading List Source URL: www.mattwatkinson.co.uk Language: English - Date: 2015-01-14 06:17:19 Customer experience Customer service Worksheet Marketing Customer experience management Business
32	Why will people use this thing? The Ten Principles Behind Great Customer Experiences by Matt Watkinson CH4 Add to Reading List Source URL: www.mattwatkinson.co.uk Language: English - Date: 2015-01-14 06:17:19 Customer experience Customer Question Customer value proposition Marketing Business Customer experience management
33	What does this stage involve? CH6 The Ten Principles Behind Great Customer Experiences by Matt Watkinson Add to Reading List Source URL: www.mattwatkinson.co.uk Language: English - Date: 2015-01-14 06:17:19 Touchpoint Tablet computer .mobi Marketing Customer experience management Customer experience
34	What do your customers want to achieve? The Ten Principles Behind Great Customer Experiences by Matt Watkinson CH5 Add to Reading List Source URL: www.mattwatkinson.co.uk Language: English - Date: 2015-01-14 06:17:19 Customer experience management Worksheet Strategic planning Business Marketing Customer experience
35	What makes your brand appealing? The Ten Principles Behind Great Customer Experiences by Matt Watkinson CH4 Add to Reading List Source URL: www.mattwatkinson.co.uk Language: English - Date: 2015-01-14 06:17:19 Customer experience Brand Customer value proposition Marketing Customer experience management Business
36	When does the experience start and end? CH6 The Ten Principles Behind Great Customer Experiences by Matt Watkinson Add to Reading List Source URL: www.mattwatkinson.co.uk Language: English - Date: 2015-01-14 06:17:19 Worksheet Customer experience management Business Customer experience
37	Have you considered the emotions? The Ten Principles Behind Great Customer Experiences by Matt Watkinson CH13 Add to Reading List Source URL: www.mattwatkinson.co.uk Language: English - Date: 2015-01-14 06:17:19 Limbic system Cognitive science Philosophy of mind Mind Emotion Concepts
38	What makes your brand appealing? The Ten Principles Behind Great Customer Experiences by Matt Watkinson CH4 Add to Reading List Source URL: www.mattwatkinson.co.uk Language: English - Date: 2015-01-14 06:17:19 Customer experience Worksheet Brand Marketing Business Customer experience management
39	Are you meeting expectations? The Ten Principles Behind Great Customer Experiences by Matt Watkinson CH7 Add to Reading List Source URL: www.mattwatkinson.co.uk Language: English - Date: 2015-01-14 06:17:19 Customer experience management Business Customer experience
40	Can you make it effortless? The Ten Principles Behind Great Customer Experiences by Matt Watkinson CH8 Add to Reading List Source URL: www.mattwatkinson.co.uk Language: English - Date: 2015-01-14 06:17:19 Worksheet Customer experience management Business Customer experience

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