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31	EXECS IN THE KNOW by SUSAN MCDANIEL CONTACT CENTER PIPELINE MAY 2016 Add to Reading List Source URL: www.execsintheknow.com Language: English - Date: 2016-05-10 11:24:18 Marketing Economy Customer experience management Consumer behaviour E-commerce Customer experience Customer service Touchpoint Omnichannel Customer satisfaction Customer relationship management Customer engagement
32	Chartered CPD Programme: Members (MCIM) and Fellows (FCIM) Reflective statements Reflective statements are used to measure the outputs or value of learning, rather than the inputs or content. As a professional marketer Add to Reading List Source URL: www.cim.co.uk Language: English - Date: 2016-06-29 04:15:04 Marketing Economy Customer experience management Brand management Management Touchpoint Customer experience Value proposition Digital marketing Consumer behaviour Educational technology Brand
33	WE’RE THE CINEMAGOERS Introducing 77% of the UK population Cinemagoers are active, out and about, spending time with friends and family, hungry for new ideas and shared experiences. Old or young, they set aside time to Add to Reading List Source URL: www.dcm.co.uk Language: English - Date: 2015-12-10 07:59:07 Brand management Customer experience management Touchpoint Movie theater English-language films
34	Consumer Edition published september 21, 2014 Getting to Know the Connected Consumer: eXperiences Add to Reading List Source URL: www.execsintheknow.com Language: English - Date: 2016-02-03 17:50:44 Marketing Customer experience management Customer experience Customer service Social media Touchpoint Customer relationship management
35	A B2B MARKETER’S GUIDE TO CUSTOMER INSIGHTS A B2B Marketer’s Guide to Customer Insights: Add to Reading List Source URL: fullcontact-static.s3.amazonaws.com Language: English - Date: 2015-12-17 10:28:53 Marketing Professional studies Business Customer experience management E-commerce Consumer behaviour Customer experience Customer relationship management Touchpoint Customer engagement Sales Customer service
36	Managing Customer Relationships Add to Reading List Source URL: www.mindmatters.co.in Language: English - Date: 2014-02-13 07:28:04 Marketing Professional studies Economy Customer experience management Business Customer relationship management E-commerce Customer experience Touchpoint
37	Three powerful analytics use cases for Customer Link 1 Add to Reading List Source URL: lp.liveramp.com Language: English - Date: 2016-07-18 15:52:14 Marketing Professional studies Business Internet marketing Customer experience management Business intelligence Touchpoint Analytics Multichannel marketing Conversion marketing Online advertising Database marketing
38	Key: ASSETS \| PROCESSES \|OUTCOMES OBJECTIVES ESD SUCCESS MEASURES (Agency Level) TREND CHART (Show target, actual and forecast) IMPROVEMENT ACTIVITIES GAP ANALYSIS COUNTERMEASURES OWNER Add to Reading List Source URL: esdorchardstorage.blob.core.windows.net Language: English - Date: 2016-03-24 16:51:34 Employment Business Professional studies Customer experience management Technology Telecommuting Working time Lean thinking Job hunting Touchpoint Economy
39	Finance Case Study Web Manager, Financial Services Retailer Add to Reading List Source URL: www.clicktale.com Language: English - Date: 2016-03-10 01:53:47 Marketing Customer experience management Professional studies Brand management Touchpoint Mobile Web Customer experience
40	February 2016 Newsletter Blog Consulting Speaking Bestsellers Testimonials Add to Reading List Source URL: www.josephmichelli.com Language: English - Date: 2016-03-30 14:13:10 Marketing Professional studies Brand management Customer experience management Touchpoint Brand