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Touchpoint
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#	Item
231	Service Design in Tourism: Customer Experience Driven Destination Management Marc Stickdorn, Anita Zehrer MCI Tourism, Weiherburggasse 8, A-6020 Innsbruck, Austria www.mci.edu Add to Reading List Source URL: www.aho.no Language: English - Date: 2009-12-21 07:30:17 Consumer behaviour Brand management Touchpoint Customer experience Service design Service quality Customer satisfaction Customer Tourism Marketing Business Customer experience management
232	Customer Communication Management Engage your customers as individuals—at every touchpoint—with speed, agility and consistency. Speak to your customers as individuals in a single voice across all channels. Thanks to Add to Reading List Source URL: www.pitneybowes.com Language: English - Date: 2015-05-02 22:06:26 Pitney Bowes Customer intelligence Customer relationship management Touchpoint Customer communications management Marketing Customer experience management Customer experience
233	Channel Connection Channel mix Is the channel mix effectively reaching the target audience and Add to Reading List Source URL: www.mediacomusa.com Language: English - Date: 2014-12-09 05:01:21 Target audience Brand management Customer experience management Touchpoint
234	PDF Document Add to Reading List Source URL: www.service-design-network.org Language: English - Date: 2014-04-08 03:06:17 Service design Brand management Customer experience management Touchpoint
235	PDF Document Add to Reading List Source URL: www.vocalcom.com Language: English - Date: 2013-07-02 14:40:19 Electronic commerce Customer relationship management Customer experience Touchpoint Call centre Contact centre Loyalty business model ECRM Customer dynamics Marketing Customer experience management Business
236	PDF Document Add to Reading List Source URL: www.service-design-network.org Language: English - Date: 2014-04-08 03:06:15 Curitiba Service design Touchpoint Strategic design São Paulo Paraná Marketing States of Brazil Design
237	PDF Document Add to Reading List Source URL: www.service-design-network.org Language: English - Date: 2014-04-08 03:06:16 Touchpoint Service design Design Co-creation Marketing Customer experience management Brand management
238 $Hip fracture / Brand management / Customer experience management / Touchpoint$	PDF Document Add to Reading List Source URL: www.health.org.uk Language: English - Date: 2012-11-13 10:24:32 Hip fracture Brand management Customer experience management Touchpoint
239	PDF Document Add to Reading List Source URL: richrelevance.com Language: English - Date: 2015-02-17 13:21:03 Information retrieval Personalization World Wide Web Customer experience Touchpoint Recommender system Marketing Customer experience management Human–computer interaction
240	P:hniekitilies ter controle Goed te keuren Families-JRO-AU-1300047_dijkp - RST2012 - w10455 - Sheet - 001 - Add to Reading List Source URL: www.nationalestaalprijs.nl Language: English - Date: 2014-05-09 13:47:57 Touchpoint Tablet computer .mobi Marketing Customer experience management Customer experience

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