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21	TIPS FOR IMPROVING CONTACT CENTER MANAGEMENT Contact centers are at the heart of customer satisfaction. Effectively managing these vital Add to Reading List Source URL: media.shoretel.com Language: English - Date: 2013-11-26 13:11:34 Customer experience Customer relationship management Customer service ECRM Customer intelligence Marketing Customer experience management Business
22	CATALOG ShoreTel Advanced Applications Overview ShoreTel offers a portfolio of software applications that deliver on the promise of unified Add to Reading List Source URL: media.shoretel.com Language: English - Date: 2014-07-22 17:01:25 Telephony Cloud applications Enterprise application integration Microsoft Dynamics CRM Interactive voice response Salesforce.com Service-oriented architecture Call centre Electronic engineering Information technology management ShoreTel Computing
23	Shoretel_CloudComputing_Final_1pdf Add to Reading List Source URL: media.shoretel.com Language: English - Date: 2014-02-24 18:17:07 Cloud applications Salesforce.com Force.com Software as a service Unisys Cloud computing Centralized computing Computing
24	MOBILITY WORK IS NO LONGER A LOCATION, IT’S AN ACTIVITY Mobile workers are corresponding Add to Reading List Source URL: media.shoretel.com Language: English - Date: 2013-11-26 13:11:50 Bring your own device Working time Smartphone Telecommuting Consumerization ShoreTel Technology Mobile technology Mobile device management
25	Healthcheck CC Brief.indd Add to Reading List Source URL: media.shoretel.com Language: English - Date: 2012-09-05 07:46:47 Interactive voice response Unified communications Customer relationship management Sunnyvale California Electronic engineering ShoreTel Marketing Business
26	HOW BUSINESS MOBILE SOLUTIONS HELP SALES TEAMS Road warriors, probably more so than any other group, are always looking for an edge to help them nurture existing customers Add to Reading List Source URL: media.shoretel.com Language: English - Date: 2013-11-26 13:12:59 Cloud applications Salesforce.com ECRM Tablet computer Technology Smartphone Computing Information technology management ShoreTel
27	SPEC_IP_Phones_US_NP_EN_850indd Add to Reading List Source URL: media.shoretel.com Language: English - Date: 2014-05-15 14:50:06 Computing Electronics Electric power Ethernet Power over Ethernet Virtual LAN VoIP phone Headset Nokia Electronic engineering Networking hardware Voice over IP
28	SPECTRUM OF COMPLEXITY PHONE SYSTEM EVOLUTION TIMELINE 1902: Legacy PBX Add to Reading List Source URL: media.shoretel.com Language: English - Date: 2013-11-26 13:12:24 Videotelephony Business telephone system ShoreTel Voice over IP Centrex Telephony Electronic engineering Computer telephony integration
29	GuidelinBrnd_DsgnGd_120602.qxd Add to Reading List Source URL: media.shoretel.com Language: English - Date: 2013-12-11 20:19:00 Electronic engineering ShoreTel Interactive voice response Call centre Electronic commerce Dialer Screen pop Customer relationship management Computer telephony integration Marketing Telephony Customer experience management
30	IP_Phones_Briefindd Add to Reading List Source URL: media.shoretel.com Language: English - Date: 2013-07-31 02:40:48 Videotelephony Telephony Voice over IP ShoreTel Teleconferencing VoIP phone Cordless telephone Headset Speakerphone Technology Electronic engineering Electronics

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