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Telephony / Electronic engineering / Interactive voice response / Call centre / Customer experience / Service-level agreement / Marketing / Customer experience management / Computer telephony integration


VALUE THROUGH CALL CENTER SERVICES Now, more than ever, pay attention to your consumers. They directly impact your bottom-line.
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Document Date: 2014-02-24 12:06:03


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Company

Forrester Research / Call Center Associates / /

IndustryTerm

center solution / healthcare products / managed services / center solutions / center services / /

Organization

Center of Excellence / /

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Position

Manager / Regulatory Reporting Scan / /

Technology

VOIP / knowledge management / /

URL

www.solugenix.com/case-studies / /

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