From Service Level Agreements (SLA) to Experience Level Agreements (ELA): The Challenges of Selling QoE to the User Martín Varela† , Patrick Zwickl∗ , Peter Reichl∗ , Min Xie‡ , Henning Schulzrinne§ † VTT

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JEUNESSE® GLOBAL POLICIES AND PROCEDURES Table of Contents SECTION 1 – INTRODUCTION ........................................................................................................................ 5 1.1

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