FOEHN004 Call Centre Systems_03.indd

First Page		Document Content
Date: 2014-06-26 07:14:49 Technology Network performance Skills-based routing marketing Interactive voice response Call centre Automatic call distributor Queueing theory IP PBX Computer telephony integration Telephony Electronic engineering		FOEHN004 Call Centre Systems_03.indd Add to Reading List Source URL: government-ict2.co.uk Download Document from Source Website File Size: 1,90 MB Share Document on Facebook

	Web Intelligence and Virtual Entreprise, xxxx 1 Improving dynamic skills searching in virtual social communities using agent’s network DocID: 1oxYP - View Document
	White Paper Skills‐Based Routing and Virtual Queuing Using Complementary Technologies to Increase Service Levels How Will You Bridge the Mobile App Gap? With more than one billion smartphones anticipated to be in use DocID: 192ZL - View Document
	Noble® Harmony Web-based Contact Center Management Noble® Harmony is a powerful browser-based access tool for remote and mobile contact center management. Harmony allows managers to move freely around the center and ha DocID: 18UEF - View Document
	Blended Agent Improve Productivity & Service with ‘Universal’ Agents Noble ® Blended Agent turns your agents into universal agents, increasing the efficiency of the call center and improving agent productivity. Rath DocID: 18U37 - View Document
	Early Out-General Service Bureau Noble Success Story DocID: 18Ij3 - View Document