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ITIL
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#	Item
231	Course content The subject focuses on the Information Technology Infrastructure Library (ITIL©), which is the most widely accepted approach to IT service management. It provides a cohesive set of best practices, drawn f Add to Reading List Source URL: www.acs.org.au Language: English - Date: 2015-01-19 23:21:06 Information Technology Infrastructure Library Technology IT service management COBIT ISO/IEC 20000 Information technology management Information technology Project management
232	‫‪ - ITIL V3‬הצורך בגישת ניהול היישום‬ ‫ואיך ליישמה הלכה למעשה‬ ‫מאת‪ :‬אילן סווירי‪ ,‬ארכיטקט פתרונות ‪ ITSM‬ומוביל פר Add to Reading List Source URL: www.itsmf.co.il Language: Hebrew - Date: 2011-06-15 07:24:28
233	Hebrew Compendium ITIL V3 lease 2 Add to Reading List Source URL: www.itsmf.co.il Language: Hebrew - Date: 2011-06-15 07:24:28
234	ITIL V3 Glossary of Terms and Acronyms Add to Reading List Source URL: www.itsmf.co.il Language: English - Date: 2011-06-15 07:24:28 Information technology Information Technology Infrastructure Library IT service management Business service management Capability Maturity Model Integration Change management Configuration Management Capacity management Service desk Information technology management Software development Project management
235	‫השוואה בין‬ ‫מודל ‪CMMI‬‬ ‫®‬ ‫למתודת ‪ITIL‬‬ ‫מחקר שמראה שבעוד שמודל ‪ CMMI‬מתאים לגופי פיתוח שמבצעים פרוייקטים באר Add to Reading List Source URL: www.itsmf.co.il Language: Hebrew - Date: 2011-06-15 07:24:28
236	Service Desk Tool Glossary of terms Below is a list of terms and definitions as they apply to ITIL version 3 and to the Service-now.com Service Desk tool. Term Add to Reading List Source URL: intranet.secure.griffith.edu.au Language: English - Date: 2015-02-04 17:38:41 Business Information Technology Infrastructure Library Incident management Problem management Service desk Email Service Event Management Processes as defined by IT IL ITIL security management Information technology management Management Technology
237	Griffith University : Service Support Components in ITIL Relationships with other processes Service Request Record - Request Service Request Add to Reading List Source URL: intranet.secure.griffith.edu.au Language: English - Date: 2013-09-24 19:41:40 Management Information Technology Infrastructure Library Incident management Change management Problem management Service desk Change request Release management Configuration Management Information technology management Project management Information technology
238	ITIL V3 Glossary 24, Hebrew release 2 Add to Reading List Source URL: www.itsmf.co.il Language: Hebrew - Date: 2011-06-15 07:24:29
239	‫מהי מתודת‬ ‫®‬ ‫‪? ITIL‬‬ ‫לכל אלה ששמעו את המונח "‪ "ITIL‬ולא ידעו מה זה‪...‬‬ Add to Reading List Source URL: www.itsmf.co.il Language: Hebrew - Date: 2011-06-15 07:24:28
240	Expert Reference Series of White Papers The Value of ITIL Certification ® Add to Reading List Source URL: images.globalknowledge.com Language: English - Date: 2013-02-05 15:18:09 Information Technology Infrastructure Library Technology IT service management Change management Service desk Incident management Professional certification Configuration management database Information technology management Information technology Project management

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