Service Desk Tool Glossary of terms Below is a list of terms and definitions as they apply to ITIL version 3 and to the Service-now.com Service Desk tool. Term

Source URL: intranet.secure.griffith.edu.au

• Business
• Information Technology Infrastructure Library
• Incident management
• Problem management
• Service desk
• Email
• Service
• Event Management Processes
• as defined by IT IL
• ITIL security management
• Information technology management
• Management
• Technology