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IDEO
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211	Service providers who recognize our growing desire to navigate our own experiences are on their way to greater customer satisfaction. By Heather Emerson and Ashlea Powell that the numberone reason for customer complain Add to Reading List Source URL: www.ideo.com Language: English - Date: 2011-08-24 19:29:21 Consumer behaviour Electronic commerce Customer experience Online shopping Customer satisfaction Customer Customer experience systems ECRM Marketing Business Customer experience management
212	56 BANKTECHNIK In Differenzierung investieren Wie Banken nutzerzentrierte Unterscheidungsmerkmale schaffen. Add to Reading List Source URL: www.ideo.com Language: German - Date: 2011-08-04 04:58:38
213	PDF Document Add to Reading List Source URL: www.ideo.com - Date: 2010-10-26 23:00:09
214	PDF Document Add to Reading List Source URL: www.ideo.com - Date: 2012-08-08 01:27:24
215	Design T A design approach to the delivery of outstanding services can help library professsionals become strategizers and problem-solvers who put the user experience first. by Steven J. Bell Add to Reading List Source URL: stevenbell.info Language: English - Date: 2008-01-03 09:22:55 Structure Architectural design Creativity Design thinking Librarian Library IDEO Design methods Instructional design Education Library science Design
216	TO TWEET OR NOT TO TWEET What Business Add to Reading List Source URL: www.ideo.com Language: English - Date: 2013-04-19 19:29:29 Sociology Web 2.0 Wireless Technology Fitbit Social media Social movement Advertising Pinterest Mass media Marketing Communication
217	Photograph by Zhu Qian A SNAPSHOT OF IDEO As a business innovation consultancy, IDEO is the behind-the-scenes hero of many international brands, such as Microsoft, Nestlé, P&G, and Add to Reading List Source URL: www.ideo.com Language: English - Date: 2011-07-08 18:53:03 Geography of China Technology brokering IDEO Shanghai Design
218	IDEO: Make Positive Impact on Business and People By Leo Li, Li Yuzhen, Chris Chen \| Translated by Vivian Hu IDEO is an innovation and design firm that uses a human-centered, design-based approach to help organizations i Add to Reading List Source URL: www.ideo.com Language: English - Date: 2011-08-01 17:38:20 Architectural design IDEO Industrial design Technology brokering Empathic design Design Visual arts Structure
219	QUARTERLY OF THE INDUSTRIAL DESIGNERS SOCIETY OF AMERICA Material Witness automotive history n Add to Reading List Source URL: www.ideo.com Language: English - Date: 2011-04-07 14:27:15 Underground culture Next Magazine Design Punk subculture Prototype Technology Culture Culture of New York City Punk rock
220	TAKES ON THE GOVERNMENT The nimble consultancy brings design thinking to political structures in desperate need of reinvention. by Peter Add to Reading List Source URL: www.ideo.com Language: English - Date: 2011-06-29 19:50:08 Social programs Social Security Design Economy of the United States Structure IDEO Social Security Administration General Services Administration Medicare Government Taxation in the United States Federal assistance in the United States

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