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ECRM
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#	Item
591	Service providers who recognize our growing desire to navigate our own experiences are on their way to greater customer satisfaction. By Heather Emerson and Ashlea Powell that the numberone reason for customer complain Add to Reading List Source URL: www.ideo.com Language: English - Date: 2011-08-24 19:29:21 Consumer behaviour Electronic commerce Customer experience Online shopping Customer satisfaction Customer Customer experience systems ECRM Marketing Business Customer experience management
592	Foundation for a change to success C RM is a business strategy that blends processes, Add to Reading List Source URL: www.cgi.se Language: English - Date: 2014-06-18 05:49:39 Anticipatory thinking Systems engineering process Strategic management Requirements analysis Requirement ECRM Business requirements Business Systems engineering Management
593	Gartner Customer 360 Summit 2014 May 19 – 21 \| Orlando, FL \| gartner.com/us/crm Thriving in the Digital Age: Elevated Experiences, Interactions & Analytics Add to Reading List Source URL: www.gartner.com Language: English - Date: 2014-03-28 12:18:01 Customer experience Social CRM Customer engagement Customer service ECRM Customer relationship management Marketing Customer experience management Business
594	Competencies that are addressed: PRIMARY COMPETENCY CATEGORIES: • Customer Acquisition— Identifies and converts Add to Reading List Source URL: saskatoon.dale-carnegie.ca Language: English - Date: 2010-11-16 16:43:06 Sales Customer experience Customer ECRM Marketing Business Customer experience management
595	_experience the commitmentTM Make the Most of Technology to Increase Customer Loyalty By Paul Gallucci Originally published in Collections & Credit Risk (CCR) online magazine, April 2010 Add to Reading List Source URL: www.cgi.com Language: English - Date: 2010-10-15 10:03:49 Computer telephony integration Telephony Text messaging Management ECRM Database marketing Marketing Business Call centre
596	CAUTION: Customer - handle with care A lways on, always connected. The future of customer Add to Reading List Source URL: www.cgi.se Language: English - Date: 2014-06-18 05:51:27 Electronic commerce Customer experience Salesforce.com Customer relationship management Customer insight ECRM Customer intelligence Marketing Customer experience management Business
597	Competencies that are addressed: PRIMARY COMPETENCY CATEGORIES: • Customer Acquisition— Identifies and converts Add to Reading List Source URL: saskatoon.dale-carnegie.ca Language: English - Date: 2010-11-16 16:39:50 Customer experience management Customer service Customer Selling Loyalty business model Relationship marketing ECRM Marketing Business Sales
598	VIDEO INTERVIEWS New York Marriott Marquis August 18–20, 2014 Add to Reading List Source URL: www.destinationcrm.com Language: English - Date: 2014-04-18 12:03:52 Customer relationship management Customer experience Salesforce.com Social CRM Top-of-mind awareness ExactTarget Maximizer Software ECRM Marketing Customer experience management Business
599	ELECTRONIC INFORMATION ON CDA PRODUCT OR A SERVICE? by Stephen Arnold UMIlData Courier The compact disk has “revolutionized” the information business. One important plus for Add to Reading List Source URL: www.arnoldit.com Language: English - Date: 2008-08-27 16:01:27 Product management Online shopping New product development Service Advertising Product Subscription business model ECRM Business Marketing Electronic commerce
600	Competencies that are addressed: PRIMARY COMPETENCY CATEGORIES: • Customer Experience— Creates an environment Add to Reading List Source URL: saskatoon.dale-carnegie.ca Language: English - Date: 2010-11-16 18:40:52 Customer experience Loyalty business model Customer ECRM Customer retention Marketing Business Customer experience management

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