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ECRM
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#	Item
301	\| Social Intelligence Guide for Customer Service Deliver amazing customer experiences. We all know what constitutes a good and a bad customer experience. Waiting on hold for half-an-hour to get rescheduled when your fl Add to Reading List Source URL: download.microsoft.com Language: English - Date: 2014-02-28 12:21:30 Customer service ECRM Co-creation Marketing Customer experience management Customer experience
302	We are a customer insight driven strategy consultancy. Every idea we create for you must be as commercially sound as it is customer centric. We are a customer insight driven strategy consultancy. Every idea we create Add to Reading List Source URL: static.squarespace.com Language: English Management Customer experience Customer insight Most valuable customers Strategic management Co-creation ECRM Marketing Business Customer experience management
303	Brokers_standard_BACK_COVER.indd Add to Reading List Source URL: www.pitneybowes.com Language: English - Date: 2015-01-18 02:04:43 Customer relationship management Electronic commerce Pitney Bowes Customer satisfaction Customer Customer communications management ECRM Business Marketing Customer experience management
304	Social Media Engagement Journey for Support and Beyond* Stage 1: Traditional Stage 2: Experimental (what does it look like, proof of concept) Add to Reading List Source URL: www.serviceinnovation.org Language: English - Date: 2014-08-07 17:15:07 Customer experience management Electronic commerce Management Customer relationship management Customer engagement Strategic management Customer retention Enterprise Engagement ECRM Business Marketing Consumer behaviour
305	3 The Business Advisor The Marketing report Add to Reading List Source URL: www.bandagroup.com Language: English - Date: 2014-11-05 15:02:16 Business intelligence Anticipatory thinking Strategic management ECRM Marketing Business Management
306	R Systems Europe Implements Vertical Solutions to Support Complex BPO/Contact Center Environment VSI’s highly flexible, customizable, and segmented solution enables company to automate business processes and manage mul Add to Reading List Source URL: www.vertsol.com Language: English - Date: 2012-11-26 17:44:34 Electronic commerce Telecommunications Customer relationship management ECRM Marketing Business Customer experience management
307	Building Data Integration and Data Quality Value into Microsoft Dynamics CRM In order to maximize your investment in Microsoft Dynamics CRM, it all comes down to the data. The Add to Reading List Source URL: www.trilliumsoftware.com Language: English - Date: 2014-09-30 16:48:02 Marketing Microsoft Dynamics CRM Data management Microsoft Dynamics Trillium Software Data migration Customer relationship management ECRM Information technology management Business Business software
308	GETTING AN EDGE by Pamela Mills-Senn Click into Better Customer Management CRM puts an end to lost leads, loose ends and dropped details. umbling voicemails. Random emails. Dropped followups. Botched connections. Add to Reading List Source URL: www.alloy-software.com Language: English - Date: 2008-08-28 23:23:12 Customer experience management Electronic commerce ECRM Maximizer Software Customer relationship management Contact manager Top-of-mind awareness Sales force management system Oracle CRM Marketing Business Information technology management
309	Quality Data for Microsoft Dynamics CRM The Winning Play for a Successful CRM Implementation Don’t Forget the DATA! Industry analysts report less than 50% of executives are fully satisfied that their Add to Reading List Source URL: www.trilliumsoftware.com Language: English - Date: 2014-08-01 15:59:56 Business software Microsoft Dynamics CRM Microsoft Dynamics Top-of-mind awareness Customer experience management Customer relationship management ECRM Marketing Information technology management Business
310	Proposed Customer Service Curriculum for the Associate Degree core programme by Dr. Ben Henry Re: Customer Service Curriculum for the Associate Degree Core Dear Committee Members: Please find a copy of the Quality Custom Add to Reading List Source URL: www.onecaribbean.org Language: English - Date: 2014-09-25 13:44:05 Consumer behaviour Loyalty business model Service quality Service guarantee Customer relationship management Customer attrition ECRM Marketing Business Customer experience management

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