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231	White Paper Communicate in Context to Build Your Brand Transforming the Customer Experience through a Contextual Multichannel Strategy by Eric Camulli Add to Reading List Source URL: www.virtualhold.com Language: English - Date: 2014-09-07 00:27:27 Customer experience Customer relationship management Customer service Virtual queue Customer satisfaction Interactive voice response Customer intelligence ECRM Marketing Customer experience management Business
232	Designed to succeed New Design! CRM.pad 2.0 – designed for success Add to Reading List Source URL: crm-pad.update.com Language: English - Date: 2014-09-05 10:26:13 Computer architecture OS/2 Online shopping Customer experience management Customer relationship management ECRM Electronic commerce Business Marketing
233	Exceptional customer experience White Paper Exceptional customer experience: How to turn customers into advocates Customer expectations have never been higher. Is your o rganization Add to Reading List Source URL: www.adobe.com Language: English - Date: 2010-06-22 14:28:40 Business models Consumer behaviour Customer experience Loyalty business model Customer service Customer satisfaction Customer advocacy ECRM Co-creation Marketing Business Customer experience management
234	PRESS RELEASE VisiStat Surpasses 100,000 Customer Milestone - More than Doubles Client Base Year Over Year More than 100,000 small to medium businesses and enterprises now leverage the industry’s best customer intelli Add to Reading List Source URL: www.visistat.com Language: English - Date: 2011-12-13 10:05:27 Electronic commerce Customer intelligence Information technology management Sales ECRM Maximizer Software Business Marketing Customer experience management
235	Financial Planner - Job Standards Job Standards include: (Note: this is a representative list only - complete list provided with purchase) KNOWLEDGE OF WORK: Is a fully certified financial planner. Knows what is expected Add to Reading List Source URL: www.bauschke.com Language: English - Date: 2010-04-10 12:03:19 Sales Quality management Process management Service Total quality management Customer satisfaction Cross-selling IBM Tivoli Unified Process ECRM Business Marketing Business models
236	MATCHMAKING IN THE CLOUD A PERFECT MARRIAGE OF SALES AND SUPPORT EXECUTIVE SUMMARY This paper describes why integrations of best-of-breed tools in the cloud will outperform standard all-in-one Add to Reading List Source URL: d16cvnquvjw7pr.cloudfront.net Language: English - Date: 2012-12-10 19:53:36 Customer relationship management Customer experience Customer service Customer support Loyalty business model Customer satisfaction Customer engagement ECRM Customer intelligence Marketing Business Customer experience management
237	Connecting Software, Technology and Knowledge for Business Excellence Business Growth Through Managed Technology – Cloud and On-Premise Expertise Business Intelligence, Lead Nurturing & Management, CRM & Workflow Speci Add to Reading List Source URL: teamautomation.com Language: English - Date: 2015-02-28 00:19:26 Electronic commerce Customer relationship management Business development Top-of-mind awareness Workflow ECRM Marketing Business Customer experience management
238	CUSTOMER SERVICE SPEAKER, CONSULTANT, & #1 BESTSELLING BUSINESS AUTHOR www.micahsolomon.com www.customerserviceguru.com • Add to Reading List Source URL: www.micahsolomon.com Language: English - Date: 2011-12-09 14:54:22 Customer experience management Consumer behaviour Electronic commerce ECRM Relationship marketing Marketing Business Loyalty business model
239	www.schemacustomersolutions.com SCHEMA® Client Story – Retail Bank The Client The retail division of a European banking group with a market capitalisation in excess of €40bn and more than 40 million retail customer Add to Reading List Source URL: www.thecustomerframework.com Language: English - Date: 2014-06-17 09:30:24 Marketing Mobile banking Mobile content Bank Customer relationship management ING Group Customer attrition ECRM Business Electronic commerce Technology
240	CUSTOMER SERVICE Provide a quality shopping experience at every touchpoint Customer service directly influences the lifetime value of a customer and is a critical component to any business. Today, as more and more Add to Reading List Source URL: info.digitalriver.com Language: English - Date: 2015-03-30 11:12:57 Customer service Call centre Customer relationship management Online shopping Technical support Touchpoint Customer support Chief customer officer ECRM Marketing Customer experience management Customer experience

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