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401	Microsoft Word - FN93_final copy.docx Add to Reading List Source URL: www.cgap.org Language: English - Date: 2014-06-26 13:48:40 Consumer protection Online shopping Consumer complaint Consumer behaviour Consumer Protection Act. (CPA) South Africa European Consumer Centres Network Marketing Business Consumer protection law
402	NOTE FOCUS N° 72 Juillet 2011 Meritxell Martinez et Add to Reading List Source URL: www.cgap.org Language: French - Date: 2012-06-29 16:52:36
403	The Journey to CUSTOMERCENTRICITY How Janalakshmi, a financial inclusion service provider in India, is transforming through customer-centricity. Add to Reading List Source URL: www.cgap.org Language: English - Date: 2014-04-03 15:46:28 Business models Development Microfinance Social economy Market segmentation Centricity Service design Finance Customer Marketing Business Management
404	FOCUS NOTE Serving Smallholder Farmers: Recent Developments in Digital Finance A Add to Reading List Source URL: www.cgap.org Language: English - Date: 2014-06-11 17:59:50 Food security Agriculture Mobile payment Public economics Economics Environment Subsidies Payment systems Millicom
405	Access to Finance FORUM Reports by CGAP and Its Partners No. 9, April 2014 Add to Reading List Source URL: www.cgap.org Language: English - Date: 2014-04-22 13:39:28 Corporate finance Development Poverty Equity securities Microfinance Development finance institution Venture capital Private equity Consultative Group to Assist the Poor Financial economics Economics Finance
406	BRIEF Customer-Centricity for Financial Inclusion Every business depends on winning customer loyalty by providing value. This is also true when your customers are from the base of the social and economic pyramid (BOP). Add to Reading List Source URL: www.cgap.org Language: English - Date: 2014-06-16 09:58:40 Consumer behaviour Business models Customer experience Customer Loyalty business model Microfinance Integrated customer management Co-creation Marketing Business Customer experience management
407	MEETING NOTES—DAY 2, June 5 Language for these notes: English Session name: Closing Remarks Speaker names: Antonique Koning, CGAP, STPF Board member Add to Reading List Source URL: www.sptf.info Language: English - Date: 2014-06-13 11:00:15 Electronic commerce Marketing Poverty Business Innovation Customer experience management
408	In recent years, the development community has sustained support for microfinance but broadened funding to encompass a wider goal of financial inclusion.1 International funders (referred to in this Brief as funders) have Add to Reading List Source URL: www.cgap.org Language: English - Date: 2013-12-20 10:41:24 Microfinance Social economy Development finance institution Economics Poverty Development Banking
409	En los últimos años, la comunidad para el desarrollo ha mantenido el apoyo que brinda a las microfinanzas, si bien ha ampliado su ámbito de financiamiento para así abarcar un objetivo de carácter más general, como Add to Reading List Source URL: www.cgap.org Language: Spanish - Date: 2014-02-21 10:00:47
410	focus note No. 82 July 2012 Tanaya Kilara and Alexia Latortue Add to Reading List Source URL: www.cgap.org Language: English - Date: 2012-08-01 17:46:34 Financial economics Banking Banks Center for Social Development Washington University in St. Louis Microfinance Bank Financial inclusion Deposit account Financial institutions Financial services Finance

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