Resource Pooling and Staffing in Call Centers with Skill-Based Routing

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Date: 2004-12-04 10:06:00 Call centre Industrial engineering and operations research Routing Technology Science Computer telephony integration Ward Whitt Operations research		Resource Pooling and Staffing in Call Centers with Skill-Based Routing Add to Reading List Source URL: www.columbia.edu Download Document from Source Website File Size: 665,41 KB Share Document on Facebook

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