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#	Item
11	InfoLock IVR-ACD-CTI[removed]... Add to Reading List Source URL: www.sonant.com Language: English - Date: 2010-05-03 13:50:51 Interactive voice response Automatic call distributor Screen pop Call centre Answering machine UniversalCTI Telephony Electronic engineering Computer telephony integration
12	ClientCall eCenter TM Phone, Web Contact Automation and Management Platform ClientCall eCenter™ is an advanced Windows Add to Reading List Source URL: www.sonant.com Language: English - Date: 2010-06-09 17:17:09 Interactive voice response Automatic call distributor Screen pop Call centre Automated attendant UniversalCTI Telephony Electronic engineering Computer telephony integration
13	for Property Tax TaxTalk Makes Traditional Public Access Obsolete S Add to Reading List Source URL: www.sonant.com Language: English - Date: 2010-06-09 17:13:51 Computer telephony integration Call centre UniversalCTI Screen pop Telephony Interactive voice response Electronic engineering
14	N-Focus Web-Based Call Center Reporting ●● ●● ●● ●● Add to Reading List Source URL: netlert.com Language: English - Date: 2013-02-11 16:45:17 Avaya Call centre Electronics UniversalCTI Electronic engineering Videotelephony Alcatel-Lucent
15	INTRODUCTION OF SOLUTION IP Technology Changes the Contact Center Operation — Introduction of IP Contact Center — Market Trend Add to Reading List Source URL: www.nec.com Language: English - Date: 2013-10-21 08:36:04 Videotelephony Interactive voice response Voice over IP IP address Call centre Computer telephony integration Internet protocol suite UniversalCTI Call-recording software Electronic engineering Telephony Electronics
16	Sylvia Ann Hewlett Terms of Use Terms of Use posted on March 8, 2013 (Effective Date) IMPORTANT: PLEASE READ THE FOLLOWING TERMS OF USE CAREFULLY AS YOUR USE OF THE SITES CONSTITUTES YOUR ACCEPTANCE OF THESE TERMS AND YO Add to Reading List Source URL: www.sylviaannhewlett.com Language: English - Date: 2013-08-22 18:42:45 Privacy Internet privacy Origin Computing UniversalCTI Ethics Identity management Law
17	N-Focus Web-Based Call Center Reporting ●● ●● ●● ●● Add to Reading List Source URL: www.netlert.com Language: English - Date: 2013-02-11 16:45:17 Avaya Call centre Electronics UniversalCTI Electronic engineering Videotelephony Alcatel-Lucent
18	Cabinet for Health and Family Services (CHFS) Office of Administrative & Technology Services (OATS) Standards Category: 7000 Access Domain[removed]Computer and Telephone Integration (CTI) Systems Add to Reading List Source URL: www.chfs.ky.gov Language: English - Date: 2014-10-08 19:06:13 Automatic call distributor Telephony Telephone exchange Electronics CT Connect UniversalCTI Computer telephony integration Electronic engineering Call centre
19	Cabinet for Health and Family Services (CHFS) Office of Administrative & Technology Services (OATS) Standards Category: 7000 Access Domain[removed]Computer and Telephone Integration (CTI) Systems Add to Reading List Source URL: chfs.ky.gov Language: English - Date: 2014-09-06 02:48:47 Automatic call distributor Telephony Telephone exchange Electronics CT Connect UniversalCTI Computer telephony integration Electronic engineering Call centre
20	John R. Kasich Governor Timothy S. Keen Director Add to Reading List Source URL: media.obm.ohio.gov Language: English - Date: 2012-11-09 11:57:29 Marketing Call centre Automatic call distributor Customer relationship management Voice over IP UniversalCTI Astute Solutions Computer telephony integration Electronic engineering Electronics

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