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Consumer behaviour / Customer experience management / ECare / Customer satisfaction / Online shopping / Customer experience / Top-of-mind awareness / Call centre / Text messaging / Marketing / Business / Electronic commerce


Microsoft PowerPoint - ZZO874Recall 22_eCare_SJP04_final.ppt
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Document Date: 2014-02-13 15:43:08

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File Size: 2,18 MB

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Company

Verizon / McKinsey & Company Inc. / Tesco / USAA / /

Country

France / United States / Canada / United Kingdom / /

Currency

EUR / /

/

Event

Company Expansion / Product Recall / Product Issues / /

IndustryTerm

mobile operator / social media / online commerce players / social media users / Internet searches / online capabilities / online self-service channel / online customer messaging / online forum / subsidiary mobile virtual network operators / company Web sites / community solutions / Digital media / Online forums / eCare solutions / social networks / e-chat / retail stores / media havehave / online posts / online community / /

NaturalFeature

Preferred channel / /

Person

Jeremy Schneider / Francesco Banfi / Boris Gbahoué / /

/

Position

digital use leader / Virtual assistant / dealer / /

Product

Digitizing customer care No.22 / eCare / /

Technology

SMS / peer-to-peer / mobile phones / /

SocialTag