eflo.net LLC / MySQL / Pfizer / Comdata S.P.A. / QueueMetrics / ENI / SugarCRM / /
Country
Italy / /
Event
Reorganization / /
IndustryTerm
center solution / technology solutions / direct Internet access The Network / Web-based agent / call center services / with other systems / company-wide network / internal network / /
Organization
End-of-Life VICIDIAL Call Center / /
Person
Matt Florell / /
Position
manager interfaces / President / /
Technology
MPLS / CRM / PBX system / relational database / Customer relationship management system / PBX / VPN / /
Multi-Site Open Source Call Center Deployment: A European Case Study By Matt Florell – President, eflo.net LLC Multi-Site Open Source Call Center Deployment: