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Enhanced 9-1-1 / Interactive voice response / Public-safety answering point / Automatic call distributor / Call centre / Computer-aided dispatch / Skills-based routing / Business telephone system / 112 / Telephony / Electronic engineering / Computer telephony integration
Date: 2014-06-19 10:32:11
Enhanced 9-1-1
Interactive voice response
Public-safety answering point
Automatic call distributor
Call centre
Computer-aided dispatch
Skills-based routing
Business telephone system
112
Telephony
Electronic engineering
Computer telephony integration

EENA Operations Document 112 PSAPs Technology Title: Version:

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Source URL: www.eena.org

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