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Probability and statistics / Markov models / Network performance / Operations research / Skills-based routing / Call centre / Queueing model / Erlang / Scheduling / Statistics / Queueing theory / Stochastic processes
Date: 2003-05-15 13:12:12
Probability and statistics
Markov models
Network performance
Operations research
Skills-based routing
Call centre
Queueing model
Erlang
Scheduling
Statistics
Queueing theory
Stochastic processes

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Source URL: fic.wharton.upenn.edu

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