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181	Systemic Issues Policy and Process February 2014 Contents Our Policy ....................................................................................................................................................... Add to Reading List Source URL: www.ptovic.com.au Language: English - Date: 2015-03-10 20:19:40 Systemic Consumer protection PTO Legal professions Government officials Ombudsman
182	PTO BOARD POLICY This is a PTO Board Approved Policy. Amendments cannot be made without Board approval. PTO Privacy Policy Add to Reading List Source URL: www.ptovic.com.au Language: English - Date: 2015-03-10 20:19:40 Privacy law Policy Privacy policy Internet privacy PTO Ethics Privacy Data privacy
183	Microsoft PowerPoint - 2009_0530 PTO Review Report - Final.ppt Add to Reading List Source URL: www.ptovic.com.au Language: English - Date: 2015-03-10 20:19:40 Legal professions Ombudsman PTO
184	PTO Response to recent media reports about Metro Authorised Officers 10 December 2013 Recent media reports about the use of force by a Metro Trains Authorised Officers have led to an increase in complaints to my office a Add to Reading List Source URL: www.ptovic.com.au Language: English - Date: 2015-03-10 20:19:40 Ethics Ombudsman Government Ombudsmen in Australia Ontario Ombudsman Legal professions Government officials Law
185	Public Transport Ombudsman Limited ACN[removed]ROLE Conciliator Add to Reading List Source URL: www.ptovic.com.au Language: English - Date: 2015-03-10 20:19:40 Alternative dispute resolution Ethics Sociology PTO Conciliation Dispute resolution Legal professions Ombudsman
186	Annual Report 2008 Snapshot 1137 cases received Add to Reading List Source URL: www.ptovic.com.au Language: English - Date: 2015-03-10 20:19:40 Consumer complaint Connex Melbourne PTO Economics Transport Marketing Legal professions Ombudsman
187	Microsoft Word - Code of Conduct Cover Sheet.doc Add to Reading List Source URL: www.ptovic.com.au Language: English - Date: 2015-03-10 20:19:40 Ombudsman PTO
188	Microsoft Word - Compliance Checklist - PTO.doc Add to Reading List Source URL: www.pt.qld.gov.au Language: English - Date: 2010-01-27 21:22:20 Government of Queensland Information technology management Business Whistleblower Audit Regulatory compliance Private law Management Auditing Corporate governance Financial Management Standard
189	Claims for Compensation PTO Approach 2 DECEMBER 2013 The approach the PTO takes to investigate and resolve complaints where a consumer claims financial Add to Reading List Source URL: www.ptovic.com.au Language: English - Date: 2015-03-10 20:19:40 Consumer protection law United Kingdom labour law Types of insurance Damages Rebate Lawsuit
190	Customer service, complaint handling and administrative practices PTO Approach 1 DECEMBER 2013 The approach the PTO takes to the Add to Reading List Source URL: www.ptovic.com.au Language: English - Date: 2015-03-10 20:19:40 Legal professions Complaint Ombudsman Ethics Dispute resolution Law Legal documents Legal terms

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