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Quality management / Quality / W. Edwards Deming / PDCA / Business process management / Total quality management / Strategic management / Quality assurance / Quality management system / Management / Business / Process management
Date: 2007-08-12 10:52:56
Quality management
Quality
W. Edwards Deming
PDCA
Business process management
Total quality management
Strategic management
Quality assurance
Quality management system
Management
Business
Process management

Total Quality Leadership: A Primer

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