Keep Your Hard Drive / Adobe / Dell Inc. / Dell International / E. On / Navisphere Manager Express / Enterprise Storage Software / ProSupport / EMC / Dell computer / Continental United States / Intuit / Dell Software / Microsoft / Fast-Track Dispatch / /
Country
United States / / /
Event
Product Issues / Force Majeure / Natural Disaster / Employment Change / Business Partnership / M&A / /
Facility
SAN HQ / Peripheral store / /
IndustryTerm
immediate telephone troubleshooting / Internet download / telephone support / applicable state/country/province law / software troubleshooting / select server / telephone access / software license terms / state law / data backup services / software patches / software tools / media replacement / secure internet connection / software components / Online Self Dispatch / applicable product / software updates / telephone troubleshooting / Web development / maintenance software updates / incompatible devices / local telephone line / telephone queue / telephone-based troubleshooting / electricity / software suite / notebook systems / software / Site-based senior management / related labor services / online support forums / telephone support requests / add-on hardware / media drives / /
Organization
4-Hour On-Site Service / Proactive Maintenance Service / Service for Dell EqualLogic / 6-Hour Repair Service / Next Business Day On-Site Response Service / On-Site Service / US Federal Reserve / Customer’s Service / CUSTOMER RESPONSIBILITIES A. Authority / /
Position
telephone analyst / technical support analyst for details / Manager / sales representative for more detailed information / quick Escalation Manager / technician / representative for additional details / service technician / Acrobat / Telephone Analyst and On-site Technician / technical support analyst for more details / Escalation Manager / sales representative / Auto Snapshot Manager / Manager intervention / technical support analyst / reverse engineer / authorized representative / onsite technician / analyst / controller / assisting analyst / /
Product
Supported Products / Immediate / Dell ProSupport / Immediate phone / Supported Product / unit / System / /
Technology
cache memory / operating system / operating systems / SAN / Acrobat / /
Service Description Dell ProSupport for IT 1. TERMS & CONDITIONS OVERVIEW This Service Description (“Service Description”) is made between the customer (“you” or “Customer”) and the Dell entity identified on