IBM / General Electric / Pearson / Designing Interactive Systems / IDEO / ACM Press / /
Country
United Kingdom / /
Event
Person Communication and Meetings / /
Facility
Oxford University / National Institute of Clinical Excellence / /
IndustryTerm
academics studying services / gross national product / desirable products / web-based services / visible Typically / web-based databases / intangible network / technology-based enterprises / service management / intangible services / communications technologies / tangible / bank / technology-centred design / product-service systems / diverse services / technology development / banking / tangible products / manufacturing / computing / public services / technology-based enterprise / electronic products / informal and formal networks / experiential services / mobile and fixed telephony / design management / media technologies / /
Organization
National Institute of Clinical Excellence / Köln International School of Design / Oxford University / UK Design Council / British Standards Institution / National Health Service / /
Person
Ben Reason / Borja de Mozota / Dunne / Latour / Lucy Kimbell / Martin / /
Position
business model for the organisation / pharmacy assistant / designer / chief executive / pharmacist / /
Product
iPod / /
ProvinceOrState
New York / /
Technology
media technologies / communications technologies / ATM / /
In Julier, G. and Moor, L. (editors), Design and Creativity: Policy, Management and Practice, Oxford: Berg, ppPlease quote from the published version, not this one. The turn to service design Lucy Kimbel