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Computer telephony integration / Speech recognition / Call centre / Human–computer interaction / Segmentation / Natural language processing / Science / Electronic engineering / Computational linguistics / Telephony / User interface techniques


AUTOMATED QUALITY MONITORING IN THE CALL CENTER WITH ASR AND MAXIMUM ENTROPY G. Zweig, O. Siohan, G. Saon, B. Ramabhadran, D. Povey, L. Mangu and B. Kingsbury IBM T.J. Watson Research Center, Yorktown Heights, NYA
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Document Date: 2005-10-21 14:26:42

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File Size: 1,60 MB

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