Purpose Complaints System Action Group / Agency for Higher Education / Housing Associations / Public Appointments / Public Services / /
Country
Scotland / /
Facility
Royal National Institute / Chartered Institute of Housing / The State Hospital / /
IndustryTerm
these standardised systems / e-newsletters / public services / public service complaints handling systems / /
Organization
General Medical Council / Tenant Participation Advisory Service / Scottish Legal Complaints Commission / Complaints Improvement Project Board / Scottish Children’s Reporter Administration / Chartered Institute of Housing in Scotland / Scottish Ambulance Service / Consumer Network / Integrity4Scotland / Scottish Legal Aid Board / Royal National Institute for Deaf People / Society of Local Authority Chief Executives / Improvement Service / National Union / Quality Assurance Agency for Higher Education / Scottish Environment Protection Agency / Administrative Justice and Tribunals Council / office of the Chief Investigating / Scottish Parliament / Complaints Commission / Association of Directors of Social Work / Scottish Committee / Scottish Government / NHS Complaints Personnel Association Scotland / Scotland-wide Consumer Network8 / Scottish Independent Advocacy Alliance / QA Agency for Higher Education / Local Authority / Medical Defence Union / Tenants’ Participation Advisory Service / Scottish Federation of Housing Associations / State Hospital / South Lanarkshire Council / NHS / Complaints Standards Authority / Care Commission / Scottish Court Service / /
Person
Complaints Handling / Jim Martin Scottish / /
Position
consumer representative / forward the development / Governor / Model / Commissioner / representative / Officer / /
SPSO Statement of Complaints Handling Principles: Covering submission to Parliament November 2010