Specifying Services for ITIL Service Management Alain Wegmann1, Gil Regev2, Georges-Antoine Garret3, François Maréchal4 1, 2

Source URL: infoscience.epfl.ch

• Business
• Information Technology Infrastructure Library
• Service-level agreement
• Service desk
• Change management
• IT service management
• Problem management
• Service system
• Service design
• Information technology management
• Project management
• Management

Introduction to the ITIL Service Management Framework

Source URL: www.apmgstudy.com

• Information Technology Infrastructure Library
• Software development
• IT service management
• Business service management
• Application Services Library
• Information technology management
• Project management
• Information technology

Basics for Administrators and ITIL Users

Source URL: wiki.servicenow.com

• System administrator
• Incident management
• Service desk
• Technology
• Management
• Features new to Windows XP
• BMC Remedy Action Request System
• Information technology management
• Computing
• Information Technology Infrastructure Library

Microsoft Word - diplomarbeit_itil_schmelz_09Aug.doc

Source URL: www.fraline.de

ITIL V2 La gestion de la capacité

Source URL: www.itilfrance.com

Microsoft Word - ITIL 2011 Finnish Glossary_v1.0

Source URL: www.itsmf.fi

‫‪Business Processes Consultancy / ITIL® Implementation‬‬ ‫®‬

Source URL: www.itil.co.il

Arbeitskreis Publikation ITIL® Version 3 Translation Project Begriff [Englischer Originalbegriff]

Source URL: www.itsmf.de

Arbeitskreis Publikation ITIL® Version 3 Translation Project Englisch

Source URL: www.itsmf.de

• Information Technology Infrastructure Library
• Service desk
• Incident management
• Configuration management
• Change management
• Capacity management
• Business service management
• Financial management for IT services
• IT service management
• Information technology management
• Project management
• Information technology

ITIL V3 - Strategie služeb Vladimír Kufner Hewlett-Packard s.r.o

Source URL: si.vse.cz