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ICCS
Results: 821

#	Item
521	Quality Services - An Overview Foreword Canadians want better-quality services from all levels of government. For instance, they want friendly, respectful, courteous service; faster response times; extended hours at gove Add to Reading List Source URL: www.iccs-isac.org Language: English - Date: 2008-09-23 10:51:52 Quality management Design Quality Evaluation Service quality Service Skill Innovation Total Improvement Management Business Management Marketing
522	Partnership Strategy for Horizontal Initiatives Partner Workbook April[removed] Add to Reading List Source URL: www.iccs-isac.org Language: English - Date: 2008-09-23 10:31:29 Business Structure Ethics Business partnering AccountAbility Transparency Partnership
523	FOR IMMEDIATE RELEASE (Disponible en français) September 5, 2008 Canadians Say Good Service Matters! Toronto, ON – Today the Institute for Citizen-Centred Service (ICCS) released Citizens First 5 (CF5), Add to Reading List Source URL: www.iccs-isac.org Language: English - Date: 2011-06-27 00:50:12 Customer satisfaction Open government Public administration E-Government
524	S E R V I C E S T R A T E G Y levels. Citizens First 3 builds on and extends the citizen-centred research Add to Reading List Source URL: www.iccs-isac.org Language: English - Date: 2009-02-26 11:14:57 Human Resources and Skills Development Canada Service Canada Government E-Government Service quality Public services EGovernment in Europe Transformational Government Public administration Technology Open government
525	Citizen/Client Surveys: Dispelling Myths and Redrawing Maps Geoff Dinsdale Add to Reading List Source URL: www.iccs-isac.org Language: English - Date: 2009-02-26 11:37:42 Public economics Political economy Politics Business Consumer behaviour Customer satisfaction E-Government Public sector Public services Public administration Open government Government
526	[removed]coverbtep2[removed]:51 PM Add to Reading List Source URL: www.iccs-isac.org Language: English - Date: 2011-07-18 11:17:44 Business Technology Enterprise modelling Process management Information Technology Infrastructure Library Method engineering Emergency management Public Service of Canada Business model Public administration Management Open government
527	APPENDICES CASE STUDIES AND NOTES ON EXTERNAL SERVICE INNOVATIONS INTERNATIONAL INNOVATIONS IN PUBLIC SECTOR EXTERNAL SERVICE DELIVERY Add to Reading List Source URL: www.iccs-isac.org Language: English - Date: 2011-02-11 10:25:44 Design Social information processing Civil service in the United States USAJOBS General Services Administration Open government E-Government .gov Service innovation World Wide Web Technology Computing
528	INTERNATIONAL INNOVATIONS IN PUBLIC SECTOR EXTERNAL SERVICE DELIVERY Prepared by Dr. Kenneth Kernaghan Brock University, March 2010 With assistance in the preparation of case Add to Reading List Source URL: www.iccs-isac.org Language: English - Date: 2011-02-11 10:02:11 Public administration Open government Human Resources and Skills Development Canada Service Canada Service innovation E-Government Service Information Technology Infrastructure Library Electronic services delivery Business Technology Economics
529	Backgrounder : Citizens First Research Initiative (Disponible en français) In the late 1990’s, a consortium of senior government officials from across Canada established the Citizen-Centred Service Network, dedicated Add to Reading List Source URL: www.iccs-isac.org Language: English - Date: 2011-06-27 00:50:12 E-Government Service quality Public services Business Public administration Open government Technology
530	Backgrounder : Citizens First Research Findings (Disponible en français) Citizens First 5 (CF5) is the latest in a series of leading edge initiatives launched by the Institute for Citizen-Centred Service (ICCS). This pa Add to Reading List Source URL: www.iccs-isac.org Language: English - Date: 2011-06-27 00:50:13 Technology Open government Public administration

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